Operations Manager

We’re Quandri, our mission is to unlock the world’s insurance data so brokerages and agencies can best serve their clients. Our Renewal Intelligence Platform is designed to help brokerages save time, increase profitability, and drive better outcomes for their staff, clients, and business.

We saw 3x ARR growth last year and have plans to continue to grow both revenue and our team this year. Named one of LinkedIn’s Top Canadian Startups in 2024, we have already made a big impact on the insurance industry. However, what matters most is making our customer’s lives better one renewal at a time. We want you to be a critical part of that journey! We’re a hybrid company, with ⅔ of our team in Vancouver and the rest distributed. For those in Vancouver, we have an office in Gastown that we expect people to be at three days a week. We understand both the advantages of some flexibility around personal lives, and the positive interpersonal effects of in-person collaboration.

Running a profitable personal lines book of business is harder than ever for insurance brokerages. Market conditions, rising costs, talent shortages, and staffing constraints are just some of the challenges that hinder profit margins, scalability, and exceptional client service. Trusted by 5 of Canada’s top 10 brokerages, Quandri is transforming the renewal process with AI-driven automation, enabling proactive workflows and delivering data-driven insights.

Today’s renewal process is often reactive, with brokers focusing on clients who request help rather than adopting a proactive, data-driven approach. Quandri is revolutionizing renewals by offering a platform that uses AI and automation to streamline operations. This allows brokerages to retain more business, enhance client and staff experiences, reduce E&O risk, and boost sales through upselling and cross-selling.

Looking to make an impact in your next role? How about transforming an entire industry? At Quandri, we’re unlocking new frontiers in insurance. To do that, we model our culture as a crew of interstellar astronauts. As Quandronauts, we’re committed to building a company that is diverse and multi-faceted. We’ve raised venture capital from top US and Canadian investors to help us achieve our mission, and are now scaling to achieve this.

About The Role

Quandri is looking for an Operations Manager to own the execution of our company’s operational backbone as we scale. You are a systems thinker, skilled at implementing structure and driving relentless progress across multiple areas simultaneously. You will maintain and accelerate our momentum by owning and evolving our company-wide rituals; and you understand that a strong culture and seamless operations are critical to scaling a high-performing team.

We have excellent v1 operational systems in place at Quandri and fantastic people running each ops function. You will oversee some of those functions with strong leadership, guiding and driving them to further systematise and refine their processes as we scale.

You’ll also partner with other leaders across the business to analyze data, gather requirements and manage cross-functional Special Projects. These could be to: increase automation with the latest software & tooling; improve inter-department communication & collaboration; or deliver a seamless cross-functional product launch. You have a high ownership mindset and know that it is your responsibility to manage by influence and drive projects to completion.

You will report into the Head of Operations, and work closely with the whole leadership team on various projects.

Key Responsibilities:

• Special Projects - Manage a portfolio of projects across the business, working as an execution partner for every department to support them with key initiatives
• Team Leadership - Take over leadership of these core operational functions that each have one person in seat currently: Office Management, IT, Legal/Contract Management. Drive constant progress within these functions
• Company Cadence & Rituals - Own the execution & evolution of the company’s Cadence & Rituals to maintain and accelerate company momentum, from a weekly up to annual cycle
• Company Culture & Ways of Working - Proactively evolve & deepen company culture and how work gets done across the business, through processes, resources, training & communication
• SOC2 Operational Controls & Audit - Take ownership of several SOC2 operational (non-technical) controls to maintain compliance, and project manage the annual audit
• Software Systems - Run detailed requirement gathering, research & cost/benefit analyses on software investments across the company, in partnership with department stakeholders. Ensure we are assessing the latest tools on the market and thinking outside the box for how we can drive efficiency at scale
  
  
  

The right person for this role will have:

• 5+ years of experience in operations, management consulting, project management or a related field, with 2+ years in a leadership capacity
• Proven ability to optimize processes, scale operations, and drive execution in a growing SaaS company; ideally at the Series B+ stage and from 50 to 200+ people
• Strong analytical and decision-making skills, including cost-benefit analysis and vendor selection
• Ability to manage multiple stakeholders & projects simultaneously (project management certification is a bonus), ensuring cross-functional alignment and timely execution
• Excellent communication & interpersonal skills and the ability to collaborate closely with leadership
• Experience with SOC2 compliance and corporate governance
  
  
  

Our guiding principles:

• Customers at the core. We put the customer at the center of all we do. At a basic level, we believe business success comes down to talking to customers and building something they want. We don’t listen to customers and just take what they say blindly, but we think critically about it and build what they need. Customers are the core of everything we do, and our business exists to serve them. We prioritize their needs over all else within the company
• Move with urgency. There are times when we need to move slowly and deliberately, but we default to acting fast and with urgency. We slow down when necessary, but this should be a deliberate choice. Businesses become more lethargic as they grow, this principle is designed to fight this fact
• Be curious. We understand the world by being curious and asking why. We aren’t satisfied with surface level understanding, and seek a deeper understanding of why things are the way they are. Don’t take someone’s word for it or the answer “because that’s how we do it.” Understand why and dig deep
• Excellence in execution. We know that what separates good from great is a high level of execution. We commit ourselves to excellence in everything that we do, from delivering an amazing product to writing a great email
• Act like an owner. We’re all owners of the business and act like it. We follow through on commitments, own our results and think long-term
• Fight for simplicity. The law of increasing functional information states that systems evolve to become more complex over time. At Quandri, we believe there is sophistication in simplicity; as such, we intentionally fight for streamlined solutions and are committed to the uncomplicated
  
  
  

Compensation and Benefits:

• The range for total cash compensation is $90,000 - $120,000 CAD which is dependent on level of experience, performance and choice of stock option compensation
• Employee stock options based on experience level and choice of package
• Comprehensive health benefits, including Lifestyle Spending Account
• Four weeks of paid vacation per year
• Work anywhere in the world for 60 calendar days of the year
  
  
  

Quandri is dedicated to fostering a diverse and inclusive workplace. As an equal opportunity employer, Quandri adheres to Canadian labour laws and does not engage in discrimination based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other status protected under Canadian law.

Don’t let imposter syndrome stop you from applying. Great people sometimes don’t have the “right” experience. If you think that you’ll be amazing at this role then we encourage you to apply.