Operations Manager

Job Title

Operations Manager

Job Description Summary

Reporting to the General Manager, this is a senior building engineering operations position responsible for overseeing and providing administrative, operational, and technical service and support to the operations department. The primary task of the Operations Manager is to oversee the overall site operations and ensure full functionality of the site, inclusive of building engineering, building maintenance, tenant coordination, tenant requests/servicing, and janitorial service programs. The Operations Manager will ensure that the assigned property is managed and maintained in a safe and environmentally responsible manner, and to the highest level of operational and energy efficiency. They will also be responsible for the effective daily leadership of their staff, managing the engineering program to the highest level of quality work, customer service, the C&W engineering platform, and client expectations. The Operations Manager will perform at the highest ethical standards, reflecting the core values of C&W as defined in its Business Code of Conduct, Policies and Procedures Manual, and other related company policies. Responsibility also includes planning, implementing, coordinating, and supervising all mechanical and electrical operations, maintenance, communications, and energy management for the site.

Job Description

Essential functions and responsibilities:

• Supervise engineers and maintenance staff including hiring, training, personnel development, etc.
• Ensure performance management, coaching, and development of team members through established HR processes and disciplinary actions.
• Participate and coordinate annual scheduling and execution of the C&W Safety Program as directed by Asset Services, Engineering Leadership, EH&S Administration, etc. Responsible for 100% Compliance at their portfolio.
• Manage operational accounts for building, including variance reporting, as required and assist in the development of operating and capital budgets.
• Utility Management such as tracking use, consumption, cost, reporting, comparison models, sub-metering, budgeting, variances as directed by Management and/or Leadership.
• Conduct regular inspections of building systems and equipment; identify and resolve issues.
• Assist in maintenance/engineering issues as required.
• Recommend and implement improvements for preventive maintenance programs on an ongoing basis.
• Develop, implement, and maintain an effective preventive and predictive maintenance program for task scheduling, routines, and performance. Program to include procedures for annual, semi-annual, quarterly, monthly, and other scheduled maintenance as provided by the manufacturer’s recommendations and/or industry best practices.
• Manage and oversee the Environmental Health and Safety Management Program for the site.
• Manage and oversee the tenant service requests program.
• Provide technical or administrative advice to internal and external clients.
• Develop and maintain effective building-specific maintenance and safety procedure manuals.
• Assist the General Manager in relation to tenant coordination and major projects, and assist with site contractors and their approved vendors (drawing review, site tours, and Landlord Work job pricing);
• Coordinate development of and/or maintain an Operations Document Library, including but not limited to construction plans, structural plans, as-built drawings, MEP schedules, line diagrams and schematics, equipment and operation manuals, start-up and commissioning documents, and equipment warranties.
• Formulate and conduct building-related systems and equipment training.
• Coordinate maintenance efforts with outside contractors, tenant finish personnel, and engineers.
• Oversee all building systems including fire/life safety, plumbing, HVAC, and electrical issues; must remain current with the latest HVAC technology trends.
• Maintain ongoing communication with tenants, clients, property management, and vendors.
• Develop specifications and assist in solicitation, administration, execution, and performance of maintenance/repair service contracts.
• May assist in solicitation and acquisition of new management contracts.
• Respond to all emergency situations quickly (fire, evacuation, equipment failure, etc.) and customer concerns.
• Implement and administer inventory control programs, purchase parts and supplies.
• Ensure compliance with applicable codes, requisitions, government agency, and company directives as relates to building operations.

Key Competencies:

• Communication Proficiency (oral and written)
• Interpersonal Skills
• Organization Skills
• Technical Proficiency
• Leadership
• 5 years Direct Work Experience in Commercial Office, Shopping Centre, and/or Mixed Use Operations

Important Education:

• High School Diploma or GED Equivalent
• 5th Class Power Engineering Certificate

Important Experience:

• 3+ years of Direct Work Experience in a Senior Position in Commercial Office and Mixed Use Operations

Additional Eligibility Qualifications:

• Vocational/Technical training certificate
• Appropriate license/permit for trade as may be required, i.e. Journeyman or Master Electrician License or City Licenses
• Universal Technician for CFCs depending on market licensure requirements
• Financial knowledge necessary for reading and understanding budgets, budget variances, and basic reporting as required by management
• Familiar with Energy Management System (EMS)/programming and Fire Alarm Systems
• Advanced Computing Skills in Outlook, Excel & Word
• Knowledge of BMS/CMMS systems
• Project Management Experience Ideal

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 30-40% of the time; and extend hands and arms in any direction.

SUSTAINABILITY

Experience in sustainability or environmental science. Demonstrates a good understanding in sustainable property management and must express a proven interest in sustainability or environmental science and measure the site's sustainability performance. They will be responsible for coordinating a variety of projects, ideas, and sustainable strategies and assess any operational inefficiency within the assigned portfolio. Familiarity with Green building rating systems and associated duties: LEED-EB, WELL Building Standard, GRESB, BOMA BEST, or equivalent.

aap/eeo statement

C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

Other Duties

This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Note: This job description includes the core responsibilities for C&W. These duties may have slight modifications based on the regional location.