Operations Manager

OPERATIONS MANAGER

Location: London, ON (Occasional Travel to Stores)

Reports To: Chief Operating Officer

The Operations Manager ensures seamless execution of projects across Tahini’s operations team. They coordinate initiatives, implement systems to support Regional Managers, and oversee SOPs and operational materials, maintaining structure and efficiency. They drive cross-functional collaboration with Marketing, Supply Chain, and Training. They track project progress, ensure timely execution, and provide training to reinforce brand standards. This role balances office coordination with on-site support, requiring adaptability, problem-solving, and strong leadership.

KEY RESPONSIBILITIES

Operations Project Management & Execution

• Oversee and manage multiple operational projects across Tahini’s franchise network.
• Develop and implement systems and processes to support Regional Managers and the entire Operations department in their roles.
• Track and report project progress to the COO, ensuring transparency and accountability.
• Troubleshoot operational challenges and provide hands-on solutions when required.

SOPs, Training Materials & Administrative Support

• Create, refine, and maintain Standard Operating Procedures (SOPs) and operational documentation.
• Assist in developing and improving the operations manual, SOPs, operational guides and manuals.
• Support the entire Operations Team to ensure clear and effective communication across the team and the company.

Cross-Functional Collaboration

• Work closely with the Marketing, Supply Chain, and Training teams to align on company-wide initiatives.
• Serve as the primary operations liaison for key interdepartmental projects.

Operations Meetings & Strategic Oversight

• Attend and actively participate in all Operations Meetings to track progress on key projects.
• Ensure follow-ups are assigned and completed on time to maintain operational momentum.

On-Site Store Support & Training

• Travel to franchise locations to provide hands-on operational support and training, if needed.
• Train franchisees and team members to ensure they adhere to brand standards and best practices.
• Conduct store visits to assess operational consistency, service quality, and compliance.
• Support new store openings, process rollouts, and major operational changes.

Additional Responsibilities

• Be available to assist in special projects, urgent store needs, and corporate initiatives as required.
• Maintain a flexible schedule to accommodate training and/or special projects

REQUIREMENTS

• 3+ years of experience in QSR and/or multi-unit leadership, or franchise support.
• Proven ability to develop and implement structured systems and processes.
• Excellent problem-solving, organizational, and leadership skills.
• Experience collaborating with cross-functional teams to drive company-wide initiatives.
• Ability to travel occasionally to franchise locations.
• Valid driver’s license and personal vehicle required.