Operations Manager

Operations Manager

Date: 9 Oct 2024

Location: Edmonton, AB, CA

Company: Alstom

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Position Summary

The Operations Manager is responsible for all aspects of transit system operations required to provide passengers with safe, effective, and efficient transit service. Responsible for developing and implementing specific goals and objectives that will deliver system safety performance and profitability objectives. Accountable for effective communication of plans, policies, and procedures. The Operations Manager provides effective senior management guidance including planning and organizing all control centre and train driving operations activities. The Operations Manager is responsible for the management of all operations activities required to meet safety, service availability, reliability and budget goals including the management of the Control Centre Supervisors and the Route Supervisors.

Roles and Responsibilities

• Exercises leadership and supervision over the personnel and activities of the Operations organization; provides counsel and guidance to and renders performance appraisal evaluations on Operations personnel; responsible, directly or indirectly, for significant personnel actions such as promotions, demotions, disciplinary actions and grievance proceedings; participates in labor/management negotiations and proceedings as required.
• Ensures that all parts of the control center and train driving operations carry out their assigned duties in a manner that will meet company goals and objectives to ensure that all activities are accomplished efficiently, safely, and economically.
• Manages Operations through:
• planning, developing, organizing, delegating, and carrying out all work required to ensure that safe, effective, and efficient transit service is provided to the passengers.
• establishing performance objectives for all Operations personnel, ensuring that all employees understand these objectives, monitoring and reporting on performance against these objectives, and developing remedial plans when required to ensure that performance objectives are met.
• Assisting the General Manager (GM) with preparation of the annual Operations Budget, monitoring expenditures and variances, and developing remedial plans when required to ensure that budget targets are met.
• Developing, reviewing, justifying, and monitoring Operations staffing requirements.
• Ensures the effective use of personnel in Operations through proper employee selection and training, regular employee performance evaluation, employee retraining and re-certification whenever required, recognition of good employee performance and the use of disciplinary action when required.
• Ensures the proper implementation of company financial, administrative and personnel policies as these apply to Operations employees.
• Continuously develops and refines Operations systems, plans, procedures and schedules to improve the efficiency of Operations.
• Ensures that Operations employees adhere to all rules.
• Develops and implements policies and procedures for normal operations, failure management and emergency response.
• Investigates all incident/accident reports involving real or potential threats to passenger or employee health or safety, reports fully on these events to the General Manager and ensures that all appropriate measures are implemented to prevent or minimize the reoccurrence of such events.
• Participates in senior management and customer meetings as required and works with peers, superiors, and subordinates to ensure matters of mutual concern are promptly addressed and resolved.
• Ensures that the proper image of the TransEd LRT is represented to customers through the conduct of all Operations employees.
• Develops training programs and trains staff in the applicable aspects of the TransEd LRT system.
• Prepares reports as required.
• On-call for incident and emergency attendance after normal office hours.
• Performs other related duties as required.

Health, Safety, Environmental and Security

• A good understanding of, maintaining awareness of and following relevant health, safety and environmental legislation, TransEd Operation rule book, standard operation procedures, health, safety and environmental requirements and instructions within own role and organization.
• Continuously monitors area of responsibility to ensure compliance with legislation and TransEd safety procedures. Overall responsibility of passengers, staff and goods to enable compliance with regulations through safe and effective rail operation.
• Maintains an awareness and follows TransEd emergency, accident/incident plan, policy and procedures.
• Constructively challenges unsafe practice at all levels and report through the necessary channels.
• Understands the risk of ill health and the impact of wellbeing on the safety of an individual, others at work and the public. Understands strategies for fatigue management e.g., sleep quality, and stress management.
• Constantly maintains a secure environment and responds to security issues and takes appropriate action in the event of a breach of a security as accordance with company safe operation procedures, policies and safe systems of work.

Qualifications

• Graduation from an accredited College or University with a bachelor’s degree in Transportation Management, Engineering, or a related field, with extensive progressively responsible experience in all facets of rapid transit operations.
• Extensive recent experience as a high-level supervisor/manager of a rapid transit operational function is an asset. An equivalent combination of education and experience may be acceptable.
• Knowledge of, or the ability to rapidly attain a thorough knowledge of the TransEd LRT operation rules and regulations, operations plans and procedures and Collective Bargaining Agreements; ability to lead and manage all the diverse control centre personnel and functions.
• Experience in labor relations and the preparation and monitoring of budgets is preferred.
• Ability to communicate effectively, both orally and in writing in English; ability to maintain a rapport with employees and other personnel and the ability to deal courteously and effectively with others. Excellent sense of time and priority.

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.