Operations Manager

JLL is seeking an Operations Manager who will ensure the entire property, including land and buildings, is maintained to the highest standard.

What You’ll Be Doing

Property Management & Maintenance:

• Oversee maintenance, repairs, and upkeep of the property, including buildings, common areas, and parking areas.
• Conduct daily inspections and maintain proactive communication with the General Manager.
• Manage vendor relationships and contracts for services such as security, HVAC, cleaning, landscaping, and snow removal.
• Ensure compliance with health and safety regulations, building codes, and environmental standards.
  
  

• Lead, mentor, and develop direct reports by adhering to policies, providing feedback, and resolving performance issues.
• Recruit, train, and supervise on-site staff.
• Foster a positive work environment and promote teamwork.
• Ensure staff adherence to company policies and procedures.
  
  

• Develop and manage annual operating budgets, including expense forecasting, variance reports, and year-end accruals.
• Monitor and control expenses, analyzing financial reports and recommending improvements.
• Monitor and manage all utilities expenses and tenant billing related to water, hydro, and gas metering.
  
  

• Negotiate, manage, and oversee all service contracts.
• Procure goods and services in line with company guidelines.
  
  

• Develop and implement an energy management program.
• Ensure the property adheres to sustainability initiatives such as recycling, waste diversion, and energy-efficient practices.
• Implement and oversee ESG initiatives and sustainability programs.
• Ensure compliance with environmental regulations and standards.
  
  

• Ensure high standards of service to internal and external customers.
• Implement processes to improve customer satisfaction and operational efficiency.
• Serve as a point of contact for tenant concerns and requests.
• Assist in coordinating tenant move-ins, move-outs, and renovations.
• Enforce lease terms and property rules/policies.
• Collaborate with the marketing team on events and promotions.
  
  

• Oversee health and safety compliance.
• Develop and implement emergency response plans.
• Oversee security operations to ensure a safe environment for shoppers, tenants, and staff.
• Manage insurance claims and risk mitigation strategies.
  
  

• Manage tenant-related construction in collaboration with the Tenant Coordination team.
  
  

• Leadership: Excellent people management skills with a hands-on, collaborative approach.
• Education & Certifications: Post-secondary education in fields like mechanical/civil engineering or technical trades. FMA, CEM / CET / P.Eng designation is an asset.
• Experience: 3+ years of experience in shopping centre or retail property management.
• Industry Knowledge & Technology: Experience with industry technologies and best practices, particularly in facilities management, sustainability, and energy management. Proficiency in property management software and Microsoft Office Suite.
• Problem-Solving & Adaptability: Strong analytical, prioritization, and problem-solving skills, with the ability to adapt to shifting priorities in a fast-paced environment.
• Contract & Budget Management: Strong background in managing budgets, financial statements, and contracts.
• Communication: Excellent verbal and written communication skills in English, with the ability to work well across teams.
• Environmental Awareness: Knowledge of LEED, BOMA, and sustainability standards is beneficial.
• Flexibility: Ability to work flexible hours, including evenings and weekends as required.
  
  

• Join an industry leader and shape the future of commercial real estate.
• Deep investment in cutting-edge technology to power your work.
• Comprehensive and competitive benefits plan.
• A supportive, caring and diverse work environment designed for your growth and well-being.