Operations Lead- Truck Brokerage

Position Summary

We are seeking an experienced and dynamic Operations Lead to oversee our truck brokerage operations and team. The ideal candidate will be responsible for optimizing day-to-day operations, ensuring efficient load management, maintaining high service levels with carriers and clients, and driving team performance. This role requires strong leadership skills, a deep understanding of the logistics/trucking industry, and the ability to go above and beyond to provide the best service possible to our clients.

Key Responsibilities

Operations Management:

• Oversee daily operations, including load matching, carrier procurement, route optimization, and customer service.
• Ensure all shipments are executed in a timely and cost-effective manner, meeting service level agreements (SLAs).
• Monitor key performance indicators (KPIs) such as on-time delivery rates.

Team Leadership:

• Supervise, coach, and mentor a team, fostering a collaborative and high-performing work environment.
• Set individual and team performance goals, monitor progress, and provide regular feedback.
• Conduct training sessions to enhance team members' knowledge of industry practices, technology tools, and compliance requirements.

Carrier Relations:

• Build and maintain strong relationships with carriers, negotiating favorable rates and ensuring service quality.
• Monitor carrier compliance with safety, insurance, regulatory, and contractual requirements.
• Resolve any issues related to carrier performance, billing, or operational disputes.

Customer Engagement:

• Act as the primary operational point of contact for key clients, addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Collaborate with the sales team to onboard new clients and manage expectations effectively.

Strategic Planning & Optimization:

• Identify and implement process improvements to enhance operational efficiency and reduce costs.
• Stay up to date on industry trends, market conditions, and regulatory changes to adapt strategies proactively.

Administrative Oversight:

• Ensure accurate and timely entry of operational data in the transportation management system (TMS).
• Prepare and present regular reports on operational performance and team achievements to senior management.
• Manage departmental budgets and contribute to cost control efforts.

Qualifications

Education & Experience:

• 5+ years of experience in truck brokerage operations, with at least 1 year in a leadership role.

Skills & Competencies:

• Proven ability to manage and lead a team effectively.
• Strong understanding of transportation and logistics processes, including carrier procurement, load planning, and compliance.
• Proficiency in transportation management systems (TMS) and related technology tools.
• Excellent problem-solving, negotiation, and conflict-resolution skills.
• Ability to analyze data, identify trends, and develop actionable strategies.
• Results-oriented with a focus on exceeding performance metrics.
• Exceptional communication and interpersonal skills.
• Highly organized, detail-oriented, and able to handle multiple priorities in a fast-paced environment.
• Knowledge of French (spoken and written) is an asset.

Mantoria offers:

• A great working environment that is challenging and stimulating.
• Benefits including Group Insurance and Group Registered Retirement Savings Plan.