Operations Director

OPERATIONS DIRECTOR

The Operations Director at CMHA Mid-Island Branch is an integral part of our Management team and the primary organizational lead for Human Resources, Risk Management, and Reporting processes.

You are responsible for providing leadership in planning, organizing, monitoring, and evaluating all aspects of the organization's operations. In collaboration with the Executive Director and Programs Director, you will develop and execute an operational strategy with prioritized objectives in alignment with the strategic plan and budget.

Who is CMHA Mid-Island? We are inclusive, proactive, steadfast, compassionate, collaborative, and community social service leaders. Our organizational culture is at the heart of who we are and what we do. At the same time, we manage a growing multi-site and hybrid remote work environment for approximately 50 diverse employees and many incredible peer workers.

Being part of our team means you are driven, creative, organized, passionate, and experienced. The Operations Director must be able to ‘walk the talk' and set the example as a leader of a mentally healthy workplace, particularly while navigating challenges of organizational growth and change as we respond to community needs.

The Operations Director and leadership team are critical to CMHA Mid-Island's success. You will have the privilege of being a crucial part of ensuring our teams are productive and connected, work in a healthy and safe environment, and are proud of what they are doing.

PRIMARY DUTIES, TASKS AND RESPONSIBILITIES

INTERNAL OPERATIONS

• Collaborates with the Executive Director to direct the organization's business in accordance with all legislation, regulations, bylaws, and policies.
• Collaborates with the Executive Director to develop and oversee the board-approved annual budget.
• Ensures that legislative, licensing, accreditation, and insurance requirements are maintained.
• Supports a positive, healthy, and safe work environment.
• Ensures staffing requirements are met through the entire staff lifecycle, from role development, hiring, orientation, performance evaluation, and management.
• Develop and implement HR strategies and initiatives aligned with CMHA Mid-Island’s mission, vision, and values that promote equity, diversity, and inclusivity.

PROGRAMS AND SERVICES

• Identifies service needs within the community and advises the Executive Director and Programs Director on opportunities for program expansion.

GOVERNANCE AND BOARD RELATIONS

• Participates in relevant Board and Committee meetings.

COMMUNITY RELATIONS

• Establishes and maintains collaborative working relationships with community groups, government agencies, funders, politicians, and other organizations to achieve common goals.
• Participates in task forces, working groups, and other committees, as well as community events.
• Promotes CMHA Mid-Island programs and services in the community.
• Acts as an advocate for destigmatizing marginalized populations.
• Acts as an advocate for social justice within the organization, for service users, in the community, and at the political level.

REQUIREMENTS OF AN IDEAL CANDIDATE:

YOU ARE:

• Flexible, adaptable, thrive in a fast-paced environment
• Hungry for growth and challenge to keep you at the top of your game
• A team player who thrives on contributing to team success
• Results-driven and self-motivated

Relevant subset of the following competencies, experience and education

COMPETENCIES

• Strategic orientation
• Human Resources management
• Analytical assessment
• Process management
• Effective communication
• Developing others
• Planning and risk management
• Crisis and emergency management

EXPERIENCE

• Experience in a nonprofit environment, social housing organization, or mental health association. A background of working with unionized staff is an asset.
• Knowledge of community, stakeholder, and client challenges and opportunities related to the mandate of CMHA Mid-Island.
• Knowledge of federal and provincial legislation related to employment standards, human rights, occupational health and safety, charities, taxation, CPP, EI, health coverage, etc.
• Leadership and management skills.
• Strategic, operational, financial, risk management, and program planning skills.
• Experience in human resources planning and management.
• Experience in community relations and advocacy.
• A strongly developed structural analysis of mental illness, substance use and housing precarity.

EDUCATION

• An appropriate combination of experience and education. Lived experience is a qualifying experience for this role.

WORKING CONDITIONS

• Participation at meetings, conferences, and other events may involve long work days, evenings, or weekends, as well as some travel.
• Managing multiple concurrent projects and deadlines, including emergency and crises.
• The Operations Director will be required to have a criminal record check.

COMPENSATION AND BENEFITS

• Guided by the salary range schedule for executive, management and excluded employees provided by the Health Employers Association of BC.
• Range 11: $97,209 - $139,738.
• Extended Health Care, Dental Care, Vision Care.