Operational Quality Assurance Manager

Operational Quality Assurance Manager

Location: Etobicoke, CA

Company: Alstom

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Job Duties and Responsibilities:

1. Manage industrial quality activities in relevant workshops.
2. Lead development of Standard Work Instructions for new and existing maintenance tasks.
3. Develop and manage the Quality Management System (QMS) procedures and processes.
4. Ensure ISO 9001 adherence by developing new procedures/work instructions, updating all documentation, conducting internal audits, conducting risk assessments, leading external audits, and driving continuous improvement of the Quality Management System.
5. Build and maintain quality department KPIs to measure performance.
6. Participate and delegate customer joint inspections.
7. Conduct supplier visits and supplier facility assessments in cases of non-compliances. Ensure corrective and preventative measures are taken to eliminate the non-compliances.
8. Build, implement & regularly update Quality Control Plans with Return of Experience from previous projects.
9. Ensure customer approval, documents validation & compliance of production (maintenance and repairs).
10. Support Maintenance Optimization efforts with the Customer by attending time studies and procedure review.
11. Drive continuous improvement by leading APSYS (Alstom Performance System) implementation.
12. Establish equipment audit schedules and ensure they are performed by the quality team.
13. Supervise and manage the team of quality engineers and interns.
14. Design and conduct training for Quality & Continuous Improvement for new hires.

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note:

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.