operating officer - administration

Information Technology (IT) and Communications Technology

Reference number: RCM24J-014954-000090

Selection process number: 24-RCM-EA-K-EDM-INFORMATIC-125166 Royal Canadian Mounted Police

Location: Calgary, Coaldale, Edmonton, Peace River, Red Deer, St. Paul (Alberta)

Salary: $83,961 to $102,763

Who can apply: Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

We are committed to providing an inclusive and barrier-free work environment. If you need accommodation during any phase of the evaluation process, please use the contact information below to request specialized accommodation. All information received will be kept confidential.

When you apply to this selection process, you are applying to an inventory for future vacancies. Applicants who meet the qualifications may be contacted for further assessment as positions become available.

Please submit job applications through GC Jobs. If you are unable to apply using GC Jobs, inform the contact person(s) below prior to the closing date.

Completion of the screening questions is required. Failure to complete them fully may result in elimination from consideration.

Duties

The Royal Canadian Mounted Police Communications Technology Program (COMTECH) in Alberta is seeking candidates with a proven ability to support a wide range of IT and communications infrastructure and equipment.

The units within COMTECH provide life-cycle management and field support for Alberta First Responders Radio Communication System user equipment, mobile workstations, in-car video systems, cellular phones, and data modems. They also provide technical support for two operational communication (9-1-1) centers and their municipal counterparts, as well as operational support for the Critical Incident Program.

These positions are situated in a law enforcement environment, including regular contact with uniformed and armed police officers.

Intent of the process

The intent of this process is to staff seven (7) positions on an indeterminate basis. Results may also be used to staff other positions with various tenures within the Informatics Branch.

Positions to be filled: 7

Information you must provide

Your application must clearly explain how you meet the following essential qualifications:

1. Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management, or another relevant specialty.
2. Experience with IT and electronics or communications infrastructure solutions in a technical capacity.
3. Experience preparing technical documentation for IT and electronics infrastructure solutions and services.
4. Experience working with IT and electronic test tools to test, analyze, diagnose, or repair electronics equipment.
5. Experience analyzing, designing, modifying, or troubleshooting electronic circuitry.
6. Experience with wireless communications systems and equipment.

Note: Experience must be obtained in a work, academic, or lab environment.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications):

1. Successful completion of a diploma or degree from a recognized post-secondary institution specializing in IP network design, configuration, and maintenance.
2. Information Technology Infrastructure Library (ITIL) Foundations (or higher) certification.
3. Network+, Cisco Certified Network Associate (CCNA), and/or Cisco Certified Network Professional (CCNP) certification.
4. Certification as a technology professional recognized by the Canadian Technology Accreditation Board.
5. Experience supporting telephony and IT infrastructure in a 9-1-1 call center environment.
6. Experience managing incidents using a service management ticketing system.

Conditions of employment

Enhanced Reliability Status with Top Secret security clearance.

Willing and able to travel throughout the service area (i.e., Alberta) including remote areas, overnight, and travel via helicopter or fixed-wing aircraft.

Possession of a valid Class 5 driver’s license.

Willing and able to work overtime, be on standby, or adjust schedule with little or no notice to meet operational requirements.

Willing and able to perform work duties in inclement and uncomfortable weather conditions.

Willing and able to provide technical support to frontline policing operations in the field.

Willing and able to crawl and work in small areas to install equipment.

Willing and able to lift heavy or awkward items, weighing up to twenty-three (23) kilograms.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.