Onshore Production Technical Specialist

Onshore Production Technical Specialist

Aon is looking for an Onshore Production Technical Specialist to join our team.

This is a hybrid role with the flexibility to work both virtually and from our Aon office in Toronto.

Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

This function is responsible for overseeing the issuance of certificates, including Third Party Forms, Auto ID cards and non-standard items including but not limited to offline certificates of insurance, merge documents, PlanetPress solutions, etc.

• Executes operational/technical work under general guidance for the Onshore Production team to achieve results such as supporting Aon Client Services with the onshore production of certificates; identifying and supporting key process improvements to be implemented within Aon Client Services.
• Develops, analyzes, and reports critical Key Performance Indicators (KPIs).
• Performs analyses developing/producing sensitive reports, plans, and/or outputs.
• Implements standard processes, best practices, and tools/systems that increase the efficiency of information exchanges among processes, clients, and strategic industry partners.
• Develops and implements quality control standards and protocols.

Role Complexity/Problem Solving

• Resolves issues with impact on client relationships (external/internal where needed), client operations, or technical methodology.
• Resolves issues using analytical tools with minimal guidance.
• Develops conclusions from analysis and applies results to business operations.

Discretion & Decision Making

• Provides significant input into technical/technological decisions for the unit.
• Provides input into the unit's business plan.

Interaction

• Develops and manages collaborative relationships/networking with multiple-level internal contacts across units or potentially the portfolio to advise and build positive support on critical issues/solutions related to area of expertise and to influence and negotiate resources to achieve mutually desired results.
• Develops and manages collaborative relationships with mid to senior-level external stakeholders to advise on issues and negotiate critical deliverables and contracts, investigate and address short and mid-term needs, and translate needs into results, participating in client sales meetings as the subject matter expert and/or advocate with carriers on behalf of clients to influence significant outcomes.

Leadership and Development

• Contributes to the body of knowledge within area of expertise.

Candidates must be flexible to work any shift, which can range from 8:30 AM to 4:30 PM or 11:30 AM to 7:30 PM.

How this opportunity is different

Your role as an Onshore Production Technical Specialist embodies our company’s culture as Aon United, where we work as one team and where everyone is made to feel included. We are a caring and motivated team. Our focus is making sure our internal and external clients, as well as prospective clients, are provided excellent and precise service, along with inheriting excellent relationships and bonds as we work closely with them in providing knowledge, professionalism, and expertise.

Finding a balance between personal growth and well-being is important to us. We provide our colleagues with empowering tools and training to build their skills and encourage them in growth opportunities.

Skills and experience that will lead to success

• Preferred candidates will have some insurance experience and demonstrate forward-thinking abilities as well as being a self-starter.
• Must have and maintain an appropriate Insurance Broker's license or must obtain a provincial license within 3 months of the start date.
• Advanced knowledge of functional area.
• Knowledge of Excel and merge documents.
• Excellent oral and written communication skills are a must.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work, and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share, and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process, and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

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