Office Manager

We are currently seeking an Office Manager to join our Workplace Experience team in Burnaby. This is a full-time in-office position for candidates who live in Vancouver area only.

What your team does:

This role reports directly to the Manager, Workplace Experience, and is part of the global Workplace Experience (WX) team. The WX team works closely to manage Clio spaces, design solutions for facility concerns, learn and share knowledge, and create a unique workplace experience for all. In addition, the WX team provides operational support to employee events and People programs, working collaboratively with the People department functions and cross-functional teams.

Who you are:

The Office Manager will oversee all local WX Team responsibilities in addition to assuming management responsibilities of local WX Team Members. We are looking for an entrepreneurial spirit who excels as a connector and mentor. This role will appeal to an experienced people leader who is creative, high energy, outgoing, and enjoys creating an exciting environment for employees and guests alike.

What you'll work on:

• Lead Workplace Experience Team development through feedback, coaching, and mentorship per Clio Management guidelines
• Lead and manage select Workplace Experience projects
• Coordinate with the Manager, Workplace Experience with all spending as it relates to office initiatives and track them appropriately
• Champion relationships with internal stakeholders who collaborate with the Employee and Workplace Experience teams to make Clio a world-class workplace
• Support logistics involved with workplace renovations, expansions, and new builds
• Assume or delegate ownership and manage relationships with key vendors
• Being accountable for site operations including deficiencies, coordinating repairs, and tracking deficiency status
• Managing front office operations and reception, ensuring the team is upholding the standards of the Global Workplace Experience processes
• Ensuring office spaces are well-stocked, clean, and welcoming, including supporting light cleaning of communal spaces
• Providing input for and conducting monthly, quarterly, and yearly budget reviews
• Leading the planning, coordination, communication, and hosting of internal and external events, including company meetings, monthly mixers, holiday parties, and team socials/on-site
• Maintaining workplace policies and procedures to ensure compliance with local and federal regulations
• Oversee the physical security of Clio's office, ensuring secured systems are operational, site access badges are managed, and liaising with the IT/Security team as needed
• Serving on the H&S Committee as the 'Employer Representative' and assisting with H&S investigations as needed
• Collecting and analyzing data to measure the effectiveness of Workplace Experience programs and recommend improvements
• Implementing and continuously improving processes and standards for consistently high-impact employee and guest experiences
• Perform other duties as required

What you bring:

• 5+ years of experience in office administration or facility coordination within a corporate office environment
• 2+ years of experience leading a team
• Agility with the comfort to adapt and pivot regularly
• Strong interpersonal skills and capacity to develop trust
• Great attention to detail with a 'Marie Kondo' love of organization
• A passion for creating unique and collaborative experiences
• Comfort with new technologies and tools

Bonus points if you have:

• Tech industry experience
• Experience with Slack, Confluence, Asana, and Google Drive
• Food Safety Level 1 certification

What you will find here:

Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office minimum 2 days per week on our Anchor Days.
• Flexible time off policy, with an encouraged 20 days off per year.
• RRSP matching and RESP contribution
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Clio is more than just a tech company-we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers