Office Manager

Office Manager - Healthcare

Miles HR’s Healthcare client is committed to providing exceptional healthcare services to Vancouver’s community. This thriving clinic offers a range of medical services delivered by a team of dedicated professionals. The ideal candidate is a highly motivated and experienced Healthcare Clinic Manager who has a collaborative leadership style, is customer centric and will ensure the efficient and effective operation of a busy multi-location clinic. The successful candidate will have a strong background in administrative healthcare management, excellent organizational skills, and the proven ability to manage, engage and lead an administrative team. The Office Manager will be responsible for ensuring the highest quality of patient care services, managing clinic administrative staff, overseeing client files and third party payers, and maintaining compliance with healthcare regulations.

Responsibilities:

• Oversee the daily operations of the healthcare clinic
• Manage and supervise administrative staff, including hiring, training, performance evaluations, and scheduling
• Nurture and maintain a pleasant work environment, ensuring elevated levels of organizational effectiveness, communication, and safety
• Comprehensive working knowledge of Clinicmaster, healthcare systems, MS Office Suite
• Monitor and improve clinic processes for efficiency and effectiveness
• Plan and implement office systems, procedures, procurement, and policies
• Maintain clinic facilities and equipment
• Ensure clinic protocols, processes, and procedures are adhered to
• Assist Clinic Director with medical professional team schedule
• Oversee the management of client files, including third party insurers, WSBC, and ICBC
• Oversee the scheduling and billing processes for all files and third party payers, MSP, ICBC, and WSBC
• Responsible for reconciliation of all client files
• Accounts Payable/Receivables, staff payroll, and monthly bill reconciliation in conjunction with bookkeeper
• Cultivate relationships with vendors
• Assist with website improvement and social media campaigns
• Report to Clinic Director
• Other duties as required

Qualifications:

• Bachelor's degree in Healthcare Administration, Business Administration, or equivalent experience
• Four years of experience in healthcare management, preferably in a clinic setting
• Strong knowledge of healthcare regulations and standards
• Proficiency in healthcare management software, Clinicmaster, MS Office, Excel, and Outlook
• Third party billing and insurer experience, WSBC, ICBC, MSP
• Excellent leadership and team management skills
• Proven ability to build a positive workplace culture
• Scheduling experience
• Strong organizational and problem-solving abilities
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Knowledge of marketing, web management, and social media campaigns is an asset
• Flexible and adaptable to change

Benefits:

• Competitive salary
• Health and dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities
• Accessible West side Vancouver location
• Join this Healthcare clinic as Office Manager and make a difference in the lives of patients and the community!

If you are interested in applying for the Office Manager position, we welcome you to submit your resume and cover letter here today!