Office Experience Manager

Job Description

Office Experience Manager – 12 Month Fixed Term Employee Contract

Location: Toronto, Ontario

At Warner Music Group, We’re a Global Collective Of Music Makers And Music Lovers, Tech Innovators And Inspired Entrepreneurs, Game-changing Creatives And Passionate Team Members. Here, We Turn Dreams Into Stardom And Audiences Into Fans. We Are Guided By Three Core Values That Underpin Everything We Do Across All Our Diverse Businesses:

• Curiosity: We do our best work when we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future.
• Collaboration: Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans.
• Commitment: We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we’re committed to keeping the faith, acting with integrity, and delivering on our promises.

WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone. We encourage applications for people with a wide variety of backgrounds and experiences.

Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.

Job Title: Office Experience Manager

Reports To: Senior Director, Operations

Department: Operations

Location: Toronto, Ontario

A Little Bit About Our Team

We are seeking a highly organized and proactive Office Experience Manager to join our dynamic team in Toronto. This pivotal role will be responsible for ensuring the smooth day-to-day operations of our office, providing exceptional administrative support, and maintaining a functional and welcoming workplace environment. You will be the go-to person for office needs, facilities-related matters, and the coordination of events. If you thrive in a fast-paced environment, possess excellent customer service skills, and have a knack for problem-solving, we encourage you to apply!

Here You’ll Get To

Facilities & Studio Coordination:

• Oversee daily facility operations—including front desk coverage, office maintenance, security, mailroom, and supply management—while serving as the primary contact with building management for facility and security issues.
• Coordinate building and studio access for employees, contractors, and events outside regular hours, manage studio bookings, and collaborate with the A&R team to ensure special setups are completed.
• Support furniture moves, equipment installations, repairs, and perform daily walk-arounds to reset and maintain meeting rooms and other designated areas.
• Assist in managing the facility supplies budget by ordering, tracking expenses, and maintaining an organized environment.

Administrative & Event Support/Preparation

• Provide comprehensive administrative assistance by handling correspondence, scheduling meetings, organizing executive gatherings, and processing vendor invoices.
• Greet and register VIP guests while delivering exceptional customer service.
• Act as the primary liaison for internal and external events by setting up basic A/V equipment, coordinating with artist teams for instrumentation needs, and preparing detailed event schedules from load-in to load-out.

About You

• You have 2-4 years of experience supporting corporate administrative and facilities functions with a strong customer service orientation.
• A strong customer-centric mindset paired with a genuine eagerness to help others, consistently maintaining a calm, skilled, and composed demeanor in client-facing roles.
• You value the importance of the Health & Safety within our office and contributing to a safe and healthy work environment.
• Demonstrated ability to multitask effectively, prioritize tasks efficiently, have a high degree of attention for details, organizational skills and work collaboratively as a team player.
• You have basic knowledge in setting up and troubleshooting common A/V equipment.
• Flexibility on scheduled shifts on short notice when required.
• Willingness to be hands-on and participate in facilities operations activities, such as moving furniture or stocking supplies.
• Independent, proactive, and flexible work style with the ability to collaborate effectively across different functions while maintaining a positive and enthusiastic “can-do” attitude.
• Strong attention to detail, accuracy, Critical-thinking, and problem-solving abilities.
• You possess excellent written and verbal communication skills.

We’d Love It If You Also Had

• Proven experience in team management, with the potential to oversee a direct report (subject to change).
• Basic experience supporting studio and/or creative spaces.

About Us

As the home to 10K Projects, Asylum, Atlantic Music Group, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalog of more than one million copyrights worldwide. Warner Music Group is also home to ADA, which supports the independent community, as well as artist services division WMX. In addition, WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands.

Together, we are Warner Music Group: Independent Minds. Major Sound.

Love this job and want to apply?

Click the “Apply” link or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile but will still allow you to upload a resume and cover letter.

Please note that due to the volume of applicants we receive for a given position, you may not be contacted if you do not meet minimum eligibility requirements for this position.

Thanks for your interest in working for Warner Music Group. We love it here and think you will too.

We are an equal opportunity employer that is committed to inclusion and diversity and will not discriminate against an applicant or employee on the basis of race, religious beliefs, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, age, record of offences, marital status, family status, or any other protected grounds under applicable legislation.

We are committed to working with and providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the application or employment process, please send an e-mail to PeopleTeam.Canada@warnermusic.com and let us know the nature of your request and your contact information.

This position will require being in the office 5 days a week (Mon-Fri).