Office Clerk

Position Overview

Reporting to the Office Manager, the Office Clerk will support the office through general administrative tasks. The position follows workflow procedures to ensure maximum efficiency. The ideal candidate is a highly organized individual who can manage multiple projects at once in the absence of day-to-day guidance. Dependent on branch size and location, the Office Clerk position can possibly hold PMA and HR duties, always ensuring Belfor policies and procedures are being followed.

Job Duties

1. Performs varied support services requiring proficiency in general office and organizational skills and knowledge of department.
2. Maintain files and records with effective filing systems.
3. Support other departments with various administrative tasks.
4. Perform and support PMA, billing, AR, and/or AP functions.
5. Prepare documentation and conduct weekly/monthly reporting.
6. Assist with and support claim assignment.
7. Reception duties, answering incoming calls, and greeting couriers and visitors to the office.
8. Support the Office Manager by contributing to office operations and productivity, ensuring workflow procedures are followed.
9. Assist with the scheduling of work assignments and setting priorities with deadlines.
10. Deal with customer complaints or issues.
11. Assist and support payroll and time and attendance.
12. Assist with the administration of disciplinary action in accordance with established procedures.
13. Ensure that employees comply with company policies, procedures, and ethical standards.
14. Practice good housekeeping at all times to ensure a safe and non-cluttered worksite.
15. Provide excellent customer service.
16. Work under time constraints to meet specific timelines.
17. Ensure attention to detail and a keen sense of safeguarding other people’s property and information.
18. Participate in and demonstrate an understanding of safety principles and practices; follow all safety policies and procedures to support a safe working environment, including safe operation of machines and equipment.
19. Comply with all Belfor policies and procedures, as well as legislative requirements.
20. Proactively communicate job site conditions and concerns that may affect completion of the job to the appropriate person.
21. This role could be required to act as a “lead” periodically as designated by their manager.
22. Attend all Belfor-sponsored training courses.

Qualifications

1. Business/administration/management courses/certification an asset.
2. 1+ year experience in related field.
3. Construction/Restoration/Insurance/Project Management experience an asset.
4. Experience with Xactimate, Xactanalysis, JD Edwards, and DocuSphere an asset.
5. Manage sensitive information appropriately and maintain confidentiality.
6. Experience using office equipment (telephone, copiers, scanners, fax, printers, etc.).
7. Strong aptitude to work within deadlines, and ability to multitask on a daily basis in a fast-paced environment.
8. Highly organized with a keen eye for details.
9. Comprehensive understanding of customer service principles and practices.
10. Ability to work within a team or independently as needed.
11. Strong written and verbal communication skills.
12. Advanced computer and/or tablet/iPad experience with Microsoft Office programs such as Excel, Word, and Google Suite.
13. Willing to work evenings, on call, and weekends when requested.
14. Periodic travel may be required.
15. Criminal Record Check.

Physical Demands

1. Frequent lifting from 5-40 lbs, unassisted (from 35-65% of the time).
2. Occasional lifting from 41 lbs +, assisted (up to 50% of the time).
3. Access and mobility in tight spaces.
4. Sustained periods of standing, sitting, walking, bending, and kneeling.

BELFOR (Canada) Inc. is an inclusive and equal opportunity employer. While we appreciate all applications, only those candidates selected for an interview will be contacted. We thank all applicants for their submissions.