Office Assistant- Remote Care Monitoring Programs- Temporary Part Time

Duties

• Provide front-line customer service for the Remote Care Monitoring Program (via telephone).
• Provide intake services to nursing staff, confer with ward clerks, caregivers, nurses, physicians, etc.
• Provide clerical and administrative support to the Remote Care Monitoring team with tasks such as copying, filing, scheduling, and organizing team meetings, meeting agendas, and minutes.
• Provide administrative support for the Administration Lead to the Remote Care Monitoring Program.
• Coordinate and support the enrollment of eligible patients into the Remote Care Monitoring application (SeamlessMD) and document details in Meditech.
• Monthly statistical data entry and preparation of reports for staff and Administrative Lead.
• Organize and maintain a filing system for administrative information and correspondence.
• Develop proficiency in SeamlessMD software system, provide access to new users, keep codes up to date, test system after updates, understand workload data, and discuss concerns with the appropriate person to ensure accurate data collection and reporting.
• Other duties as assigned.

Qualifications

• Diploma in Office Administration, or Health Office Administration Certificate.
• Minimum 1-year office experience working in a healthcare environment.

Experience

• Computer literate with proficiency in Microsoft Office, Excel, Meditech.
• Knowledge of Medical Terminology.

Knowledge & Ability

• Ability to work effectively and efficiently as a team member in a fast-paced environment in stressful situations.
• Customer service, interpersonal, and telephone skills.
• Ability to maintain successful working relationships with the interdisciplinary team to achieve positive patient outcomes.
• Ability to organize time effectively to perform the duties of the position.
• Ability to meet and interact with people in a pleasant, professional, responsible, and reassuring manner.
• Ability to read, write, and communicate to perform the duties of the position.
• Proficiency and accuracy in clerical tasks including data entry, keyboarding, filing systems, documentation, etc.
• Proficiency in using telephone systems, data projectors, laptop computers, video, and phone conference equipment.
• Knowledge of hospital software applications such as Meditech.
• Behaviour consistent with iCcare values.

Note: Because of the changing nature of the work and work to be done, other responsibilities and duties may be assigned and qualifications may be adjusted from time to time. Only those selected for the test/interview will be contacted. Individuals will be selected on the basis of their ability, experience, and qualifications as identified in the resume which they have attached to the posting application form. The Hospital reserves the right to conduct a formal interview and/or testing where required.