Office Administrator/Bookkeeper

We are seeking a detail-oriented and proactive Office Administrator with experience in bookkeeping and office management to join our team. The successful candidate will handle key office operations, including customer communication, scheduling, and light bookkeeping. Experience with QuickBooks Desktop is essential for this role, along with the ability to organize and maintain records efficiently. This role requires a strong multitasker who can also step in to support the field team when necessary.

Responsibilities:

Office Administration & Coordination

• Manage and organize daily office operations, ensuring a smooth workflow.
• Provide accurate and timely quotes for services.
• Process and confirm bookings, coordinating with customers to ensure all details are clear.
• Manage inbound and outbound calls, including making cold calls to potential customers to generate leads.

Customer Service & Communication

• Act as the primary point of contact for customers, delivering outstanding service.
• Process payments and handle related inquiries professionally.
• Maintain and update the company calendar, scheduling services, appointments, and coordinating staff availability.

Staff Scheduling & Support

• Organize staff schedules to meet operational demands and maximize productivity.
• Assist field operations as needed to support the team or meet project requirements.

Bookkeeping & Financial Management

• Track and record expenses, process payments, and prepare basic financial reports.
• Manage light bookkeeping tasks, including data entry and financial tracking in QuickBooks Desktop.
• Assist with payroll preparation and ensure accurate financial record-keeping.

Filing & Documentation

• Maintain organized filing systems for all company records, including digital and physical files.
• Ensure documents are stored securely and can be retrieved efficiently.

Inventory & Supplies Management

• Order office supplies and manage inventory to support daily operations.

Requirements:

• Experience: Proven experience in office administration, customer service, or a similar role with light bookkeeping responsibilities.
• Skills: Strong organizational skills, attention to detail, and multitasking ability.
• Technical Proficiency: Proficient in QuickBooks Desktop, scheduling software, Microsoft Office Suite, and/or other relevant applications.
• Interpersonal Skills: Excellent communication and customer service skills with a positive, proactive attitude.
• Flexibility: Ability to assist in the field as needed.

Preferred Qualifications:

• Experience managing an office environment with various changing priorities.
• Familiarity with industry-specific software, if applicable.

Benefits:

• Competitive salary
• Paid time off
• Opportunities for growth within the company

Job Types: Full-time, Permanent

Pay: $18.91-$24.93 per hour

Expected hours: 40 per week

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Education:

• Secondary School (preferred)

Experience:

• Quickbooks Desktop: 2 years (required)

Language:

• English (required)

Work Location: In person