Office Administrator

ABOUT THE COMPANY

ATP is a Canadian plant nutrition company with operations in Canada and the United States. We deliver a proactive, science-based approach to restore the balance between plant and soil health to deliver the genetic potential of broad acre crops and challenge the status quo, utilizing Agtech to monitor and drive farm productivity.

ATP is seeking a full-time Office Administrator & Customer Service Representative, reporting to the Logistics Manager. This is a great opportunity to work with the management and employees of the company.

TITLE & DEPARTMENT

Administrator/CSR - Operations

LOCATION & COMMITMENTS

• Full-time
• Monday to Friday, 8:00 a.m. – 4:30 p.m., 40 hours/week. An earlier start time and later end time may vary during peak season, from April to July
• Location – Oak Bluff, Manitoba
• Minimal travel, or evenings/weekends
• Overtime during peak season is required, from April to July
• Direct reports – 0
• Reports to CFO/COO

SUMMARY

We are seeking a versatile and organized individual to join our team in a dual role as an Office Administrator and Customer Service/Order Desk Representative. This position is perfect for someone who thrives in a dynamic environment, enjoys multitasking, and excels at both administrative duties and customer interactions. You will split your time between managing office operations and supporting our customers with their inquiries and orders. You must be willing and able to work overtime during the peak season, from April to July.

JOB DUTIES

Office Administration:

• Manage daily office operations, including scheduling, correspondence, and filing.
• Handle incoming calls, emails, and mail, directing them to the appropriate team members.
• Maintain office supplies and equipment, ensuring a well-stocked and functional workspace.
• Assist with data entry, document preparation, payroll processing, and basic bookkeeping tasks.
• Coordinate meetings, appointments, and travel arrangements as needed.
• Responsible for onboarding new hires and offboarding existing employees.
• Maintain a safe, secure, and pleasant work environment.

Customer Service & Order Desk:

• Respond to customer inquiries via phone, email, and/or text with professionalism and care.
• Process customer orders accurately and efficiently, ensuring timely fulfillment.
• Resolve customer issues or complaints, escalating complex cases when necessary.
• Provide product or service information to clients and assist with upselling opportunities.
• Maintain accurate records of customer interactions and orders.
• Support the Logistics Coordinator during peak periods.

QUALIFICATIONS

You are a great fit for our organization if you have the following required skills and qualifications:

• 3-5 years’ experience in an office environment.
• Exceptional customer service orientation and professionalism.
• Proven success in office administration, customer service, or a similar role.
• Excellent communication skills, both verbal and written.
• Strong organizational skills with a keen attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with Dynamics BC ERP software a plus.
• Ability to multitask and prioritize in a fast-paced environment.
• A positive, customer-focused attitude and a team-player mindset.
• Ability to maintain a high level of confidentiality.

COMPENSATION

Salary Range - ATP offers competitive base pay based on education, training, and work experience, plus an annual bonus.

Group Benefits - A competitive company-paid employee benefits plan, including Life, AD&D, Dependent Life, Extended Health Care, Vision, and Dental. Plus, Long Term Disability, which the employee is responsible to pay.

RRSP – Matching employer contribution, to a maximum of 5% of the gross pay.

CONTACT

Human Resources at ajohnson@atpag.com