Night Auditor/Front Desk Representative

• Welcome guests with friendly greeting and smile and perform all guest related services. (i.e. wake up/courtesy calls; handle concerns/complaints/requests and location information; keep lobby clean and orderly)Auditing, balancing, and verifying daily revenue documentation
• Managing the hotel’s inventory of reservations, room assignments, and vacancies
• Answering phones, scheduling wake-up calls, and assisting with reservation requests
• Responding to guest inquiries, complaints, and concerns
• Balancing cash drawers, record errors, and reconcile receipts
• Promoting hotel services and features
• Handle reservation requests; check guests in/out; handle guest accounting and cashier functions
• Make, change and monitor reservations; review and report rate availability using the front desk computer system; update and monitor room status, promote future sales
• Perform daily cash count.
• Complete reporting for daily occupancy/revenue, weekly inn operations, expenditures ledger and update corporate memorandum and/or operations manuals
• Communicate with Inn Management and other GSRs, as needed, about problems, requests and/or concerns regarding guests or rooms
• Work with housekeeping to communicate checkouts, stay-overs, sleepers, skips, rooms cleaned and rooms in need of maintenance

Job Type: Part-time

Pay: $17.00-$18.00 per hour

Additional pay:

• Overtime pay
• Tips

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekends as needed

Ability to commute/relocate:

• Whitby, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's Degree (preferred)

Experience:

• Hotel: 3 years (preferred)
• Customer service: 5 years (preferred)

Work Location: In person