Night Audit - MTN House Hotel & Spa

1 Silvertip Trail, Canmore, AB T1W 2Z7, Canada Req #189

Tuesday, February 25, 2025

Night Audit MTN House by Basecamp, Canmore

About Basecamp Property Management Ltd

Basecamp Properties is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke & Golden in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home. Basecamp resorts is the recipient Hotelier Magazine’s award for 2023 Regional Company of the year.

MTN House by Basecamp is our latest upscale property with 99 newly renovated hotel rooms, an elevated restaurant with a farm to table ethos, and Canmore’s first Nordic Spa (opening 2025).

Why Work for Us?

• Quarterly gratuity program!
• Be part of the fastest growing hospitality brand in Canada.
• We have a health benefits plan.
• Family and Friends discount at Basecamp.
• Employee discounted rates at all properties.
• We offer competitive wages based on experience.
• There is room for advancement in our growing company.
• We have a friendly atmosphere.
• We believe in working hard and having fun!

Position Overview

We require a Guest Services Night Auditor who will enthusiastically greet customers and cater to their needs during their stay. A strong, motivated team is already in place, and we are looking for a candidate with the same drive and commitment.

Wage: $20-$21

Full-time/Permanent

Shifts: 4 days a week Sundays, Mondays, Tuesdays and Thursdays

Key Responsibilities

• Respond to all forms of guest queries regarding current and future bookings through telephone, email and in person.
• Respond to guest inquiries, concerns and complaints and emergencies.
• Reconcile all accounts in a timely manner.
• Manage the property’s booking management system, ensuring that bookings are carried out in the most efficient manner for housekeeping services, property revenue potential and guest satisfaction.
• Address issues brought forward by current or past guests and resolving them in a manner that provides the best outcome for both the guest and the property.
• Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping hazards.
• Report any damages or repairs to the correct department.
• Maintain cleanliness and organization of work areas such as front desk, property entryways, common areas, etc.
• Always greet guests in a friendly and professional manner according to Basecamp Property Management Ltd standards.
• Comply with the Basecamp Property Management Ltd Policies, Procedures and Code of Ethics.
• Monitor properties at night to ensure security and quiet hour compliance.
• Uniform and personal appearance are kept clean and professional and are in accordance with Basecamp Property Management Ltd standards.

Requirements

• Demonstrate organizational skills and strong attention to detail.
• Able to work well independently with little supervision.
• Ability to work under pressure in a fast-paced environment.
• Take initiative in solving problems.
• Promote positive relationships in communication and cooperation with all coworkers and guests.
• Must be proficient with the use of computers and telephones, including the use of Property Management Systems.

Basecamp Resorts is an equal opportunity employer. We are dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed to fostering diversity and inclusion and celebrate differences. We comply with all federal, provincial and local laws that prohibit discrimination when making all decisions about employment. We welcome all applications from a wide range of candidates. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at careers@basecampresorts.com to discuss your needs confidentially.