Neurodevelopmental Admin Team Leader

About us:

Oakdale was established nearly twenty-five years ago and is highly regarded as a professional therapy provider. We are a not-for-profit community-based organisation and our team is united by a commitment to provide flexible, bespoke, evidence-based, and high-quality clinical services to meet the particular needs of each of our clients as well as the requirements of commissioners for an appropriate, collaborative, value-for-money service.

The Oakdale Group provides a wide range of specialist assessments, including for autism, ADHD, and developmental trauma. Oakdale also provides a wide range of psychological therapies for children, young people, and adults. Many of our services are commissioned by the NHS, Local Authorities, and schools, and include services for NHS staff. Others are accessed by members of the public who pay for them privately, through medical insurance, or through our charitable arm.

The role:

Due to growth within our Neurodevelopmental Service, Oakdale is seeking to recruit a new team member to lead and manage part of our operational/administration team. Our Neurodevelopmental Service is growing rapidly, delivering ADHD medication services for self-funded clients and ADHD and autism assessments on behalf of the NHS and for self-funded clients. We are seeking someone who can successfully lead and manage others as well as being actively involved in the delivery, coordination, and administration of the services. There will also be opportunities to support service development and improvement initiatives.

This is a demanding and hands-on role, requiring strong management and organisational skills in the context of a growing organisation experiencing unprecedented demand for our services. The opportunity would suit an operationally minded professional with line management experience and an interest in running administration services within mental health. If you have the appropriate skills and experience, and are interested in joining an agile and leading edge organisation making a direct impact on the health and wellbeing of its clients, we would love to hear from you.

Job Description:

• Provide supportive, enthusiastic and constructive leadership, line management and mentoring of Oakdale’s administrators, apprentices and receptionists; ensuring first-rate administration and support services are provided to our therapists and our clients.
• Carry out regular 1:1’s with the admin team, and to carry out 6 monthly appraisals.
• Have oversight and management of the neurodevelopmental administration service, helping to assess, audit and improve the quality of work.
• Offer project support to the wider neurodevelopmental leadership team on specific service improvement and development workstreams.
• Responsibility for ensuring that safe, welcoming, fit-for-purpose working environments are maintained at Oakdale’s centres.
• Assisting with the recruitment, induction and training of administrators and clinicians.
• Assisting with the production of data analysis and reports within the service.
• Covering for staff holidays and absences where required and/or assisting with peak pressures by contributing to the delivery of the assessment coordination and administration as appropriate.
• Ensuring that the right resources are in place for assessments.
• Dealing with initial complaints or feedback and escalating issues where appropriate.
• Managing any complaints, incident and data breach reporting in line with Oakdale’s policies and procedures.
• Being accessible and available for colleagues and clinicians to be able to make contact for advice and guidance.
• Establishing and sustaining positive working relationships with all staff and therapists working within Oakdale’s centres and remote services.
• Overseeing compliance with Oakdale’s policies and procedures in respect of all record keeping regarding both clients and practitioners and all clinical activity.
• Using our case management database application to accurately analyse and track activity and clinical records.
• Chairing regular team meetings.
• Checking and approving invoices for accounts.
• Overseeing the administration of the Leeds CAMHS service.

About you:

Essential:

• Attention to detail and an aptitude for methodical, systematic working.
• Excellent organisational skills.
• Line management experience.
• Excellent interpersonal skills; able to establish and develop effective working relationships with colleagues and to represent the organisation professionally both externally and with clients.
• The ability to work under pressure and meet deadlines.
• Ability to lead and motivate others, including the ability to communicate effectively at all levels.
• Ability to work effectively as part of a team.
• Commitment to Oakdale’s values.
• A broad base of IT skills.
• Strong problem solver.
• Excellent customer service skills.
• Ability to multitask across a broad remit.
• Driving licence & access to a vehicle.
• Evidence of a positive and proactive attitude, motivated and solution-focused.
• Demonstrates values consistent with those of Oakdale Commitment to Oakdale’s values.
• Commitment to the principles of inclusivity, equality and diversity, demonstrated in practice.
• Recognition of the need to be accountable for work through supervision, performance management and other relevant processes.
• Demonstrates empathy, compassion and a commitment to delivering high quality services.
• Desire to develop and undertake training as required.
• Able to work according to organisational policies and procedures.

Desirable:

• A solid grasp of data analysis and performance metrics.
• Experience of the health care or social care sector.
• Project support experience.

What we offer:

In return for the hard work and dedication of our teams, we offer the following benefits:

• £32,500-£36,500
• 21 days annual leave plus bank holidays (rising after the length of service)
• Enhanced Occupational Sick Pay (OSP)
• Cycle to work schemes.
• Eye voucher scheme.
• Simplyhealth Programme including Employee Assistant Programme, GP, and priority physiotherapy access.
• Fully funded flu vaccines.
• Employee discount scheme.
• Technology salary sacrifice scheme for home appliances, tablets, mobiles, TV’s, fitness trackers, and more.
• A supportive culture that values work-life balance including agile working and the option to apply for flexible working from day one.
• Ongoing CPD (internal & external) - we work with experts to bring high-quality CPD to our teams, to help further their skills and knowledge, and to improve the support.

We provide Interviews will be offered on an ongoing basis - please do not delay applying.

Job Types: Full-time, Permanent

Pay: £32,500.00-£36,500.00 per year

Benefits:

• Additional leave
• Company pension
• Cycle to work scheme
• Free flu jabs
• Health & wellbeing programme
• On-site parking
• Sick pay
• Transport links
• Work from home

Schedule:

• Day shift
• Monday to Friday

Experience:

• Customer service: 1 year (required)
• Management: 2 years (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person