Network Support Technician

Love the outdoors? Like exciting places? Enjoy different?

We are a fast-paced Technical Solution Provider that believes in a Solutions Centered Process (SCP).

We are a group of world-class collaborators that work to increase productivity and efficiency with everything that we do. We also know how to have fun.

This is an opportunity, NOT just a job (at CasCom we believe in careers and growth).

We'll give you the freedom to tackle the things you know and help you build your knowledge of the things that you do not know. We believe in proactive training and that through individual growth we can all benefit.

Currently, CasCom is looking for an experienced technician to monitor, support, and manage various technology projects and installations at locations throughout Canada. This position will include onsite and remote support, optimization, monitoring, and maintenance of all aspects of client networks and hardware.

The successful candidate is an effective team member that can work independently using their initiative and deliver results. They are flexible to the requirements of the IT industry and can find solutions to challenging problems. They will have strong interpersonal skills and will communicate effectively with clients and within diverse groups with various cultural backgrounds and skill levels.

This position is designated as a remote role, with regularly scheduled travel to our head office in Yellowknife, and periodic travel to remote locations to support our clients throughout Canada, including rural, remote, and Arctic regions to complete in-person projects as needed.

While this position is designated as "Hybrid-remote", preference will be given to candidates willing to relocate to Yellowknife.

Responsibilities:

• Firewall and security appliance management and configuration
• Network management and optimization, wired and wireless
• Windows and Linux Server both Physical and Virtual Machine Support (HyperV/VMWare/KVM)
• VOIP Telephony and PBX Support
• Develop and deploy technical projects for new and existing customers.
• Technical writing and documentation including workflows and network diagrams.
• Travel may be required
• Providing excellent customer service and able to communicate effectively with non-technical clients.

Qualifications:

• A+, Network +, Security+, MCSE, MCITP, MSCA, CCNA or equivalent is a plus
• Experience in network routing, VPN systems, and VLAN configuration.
• Experience in virtualization, data and system backup and recovery, enterprise email systems.
• Experience supporting corporate networks.
• Experience in Microsoft server management and support including Domain and Active Directory configuration.
• Experience using a ticketing system to track service tickets and technical time daily.

Beneficial Skills:

• Familiarity with non-standard connectivity solutions.
• Structured cabling best practices, fiber optic cabling, hardware installations, and other IT related installation work.
• LMR/Two-way radio experience.

Additional Requirements:

• A proven track record for excellent customer service is required.
• Written and verbal communications in English are very important.
• The applicant must be bondable with a current criminal records check completed and have a valid driver’s license with a clean driving record.

As the top Technology Service Provider in Northern Canada, we are growing and we are looking for a motivated, experienced, and skilled professional to join our team.

Job Type:

Full-time

Pay:

$50,000.00-$75,000.00 per year

Benefits:

• Casual dress
• Dental care
• Extended health care
• Flexible schedule
• Paid time off
• Relocation assistance
• Vision care
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Ability to Commute/Relocate:

• YELLOWKNIFE, NT: reliably commute or plan to relocate before starting work (preferred)

Education:

• Secondary School (preferred)

Experience:

• Working with a support ticketing system: 2 years (preferred)
• NOC or Helpdesk: 1 year (preferred)
• Network systems support: 1 year (preferred)
• Technical support: 1 year (preferred)

Language:

• English (required)

Licence/Certification:

• Driver's license (required)

Willingness to Travel:

• 25% (preferred)

Work Location:

Hybrid remote in YELLOWKNIFE, NT