Network Manager

Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.

Make an impact with our Technology - Infrastructure team as a Network Manager. This diverse team of tech-savvy problem solvers embraces digital transformation, and the possibilities technology brings to the future of our industry. As a trusted advisor, you’ll create and support agile, secure and reliable IT infrastructure that enables MNP to keep pace with business needs.

Responsibilities

• Lead and mentor a team of network and systems administrators. Provide guidance and support to ensure the team's success
• Lead the design, deployment and administration of LAN/WAN, wireless networks, and cloud-based network services to ensure high availability, scalability, and security
• Oversee the implementation and optimization of cloud call center solutions such as Five9 to ensure reliable services, call routing, and seamless customer interactions
• Manage corporate wide network with a mix of WAN links (MPLS, VPLS, DWDM, DMVPN, etc.)
• Collaborate with the Infrastructure team to ensure MNP’s firm wide network and communications infrastructure are secure, available, stable, efficient, and scalable
• Develop network roadmaps that align with overall infrastructure technology roadmaps
• Execute capacity and performance planning, overseeing software upgrades on production platforms
• Monitor network to ensure optimal performance and eliminate downtime by troubleshooting system problems and performing scheduled maintenance and audits of the network
• Identify technology issues, develop required solutions, and implement improvements to enhance the network configuration
• Evaluate documented resolutions and analyze trends for ways to prevent problem recurrence
• Establish and maintain standard operating procedure documentation for applicable systems
• Work with Security team to ensure the integrity of components and processes
• Work with vendors and service providers to ensure they are meeting SLAs
• Research and understand current and new technologies and architecture
• Develop a thorough understanding of MNP’s services, businesses, and industry

Skills and Experience

• At least 10 years of relevant experience in Information Technology supporting Enterprise network environments
• Proven experience as a Network Manager or in a similar role
• Proven experience managing cloud networking (e.g. AWS, Azure, GCP) including VPCs, VPNs, and hybrid cloud connectivity
• Extensive knowledge of cloud networking technologies and best practices
• Excellent knowledge of cybersecurity best practices
• Experience with VOIP and Cloud phone systems
• Experience with Cloud Contact Centre solutions such as Five9
• Experience with load balancer technologies such as F5, considered an asset
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Relevant certifications (e.g., CCNA, CCNP, AWS Certified Solutions Architect) are an asset.
• Ability to communicate in French and English considered an asset