Network and Systems Administrator

Job Title:

IT Network and Systems Administrator

About the Team:

The Network and Systems team provides a secure, stable, and scalable IT environment for the corporation and its customers, 7x24x365. We architect, maintain and operate our unique infrastructure across both private and public facing platforms.

Job Summary:

The Network and Systems Administrator role is responsible for deployment, support, maintenance and troubleshooting of all networks or systems. Ensuring the security of corporate data and providing the necessary technical support.

Reports To:

IT Network and Systems Manager

Duties and Responsibilities:

1. Monitoring and analyzing firewall traffic and all corporate network traffic.
2. Responsible for the installation, configuration, administration and maintenance of enterprise-wide network and systems hardware, operating systems of Linux and Windows servers and VMware ESXi hosts.
3. Research, implement and manage Microsoft 365 and Azure technologies.
4. Provide 3rd level Linux, Windows and VMware server backend infrastructure support to all environments.
5. Evaluation and recommendation of new technical products, services and skills.
6. Assess enterprise network and server security risks and contingency planning.
7. Monitor network and server infrastructure to ensure availability and perform necessary maintenance to maintain 24x7 availability.
8. Monitor network and server hardware inventory ensuring life cycle refreshes.
9. Work with 3rd party vendors and support for any required issues or vulnerabilities.
10. Understands IT industry trends, business trends, IT best practices, ISO27001 standards and resources to ensure continuous optimization of IT service delivery.
11. Lead and or support outage investigations and response activities.
12. Leads and participates in project information gathering, requirements and analysis.
13. Rotation in “On-Call” after hours and emergency support.
14. Involvement and/or lead technical projects as assigned by the IT Network and Systems Manager.
15. Respond and resolve IT requests, incidents and problems reported by end users.
16. Provide updates, status, and completion information for the assigned work orders through the IT ticketing application.
17. Collaborate with the rest of the IT team in resolving reported incidents and problems; Refer or escalate unresolved complex IT issues.
18. Ensure processes are documented and reviewed on a yearly basis.

Requirements/Qualifications: 5+ Years’ working experience

1. WAN/LAN/Wi-Fi technologies
2. Network administration (Aruba and HPE switches)
3. Network Wi-Fi administration (Aruba Wireless environments)
4. Firewalls and Log Analyzers – Fortinet
5. Network Security and best practices
6. External DNS (Cloudflare and Linux BIND)
7. Internal/External vulnerability scanning tools – Qualys
8. External Patch Management / deployment applications
9. Graylog Administration (Log analysis)
10. VMware virtual server environment
11. Monitoring Tools – Zabbix, Grafana, etc.
12. Active Directory administration
13. Windows Server 2008/2012/2016/2019
14. MS Exchange 2010/2013/2016/MS365
15. Backup Technology – CommVault / Veeam
16. Strong documentation skills

Nice To Haves:

1. 3+ years’ experience Microsoft 365 (Exchange Online and on-prem, Teams, OneDrive, SharePoint). Both in deployment and administration
2. 3+ years’ experience with Azure in new deployments and administration
3. Working knowledge of remote vulnerability scans and patching – Syxsense
4. 3+ years’ experience with Linux scripting / batch language / logging / auditing / monitoring
5. Working knowledge of server hardening
6. SECRET Level II security clearance or eligibility to obtain it
7. Working knowledge of Microsoft technologies and protocols
8. Working knowledge of remote collaboration tools – MS Teams
9. MySQL / PostgreSQL server experience
10. Working under the ISO27001 standard

Working Conditions:

1. Will have to do some lifting of networking, server / NAS storage equipment (up to 50 pounds) from time to time.
2. May require travel to other office sites in Ottawa and Kingston.