Network Analyst (RFT 1.0 FTE)

Position Information

Posting Number: ROM24-168E

Title: Network Analyst (RFT 1.0 FTE)

Position Status: Regular Full-time

FTE: 1

Job Schedule: Days

Department: Information Technology

Union: Non-union

Site: Royal Ottawa Mental Health Centre

About The Royal

As one of Canada’s foremost mental health care and academic health science centres, The Royal has a clear purpose: to get more people living with mental illness into recovery faster. This is at the core of everything we do and it is driven by the passion, focus and dedication of our employees. Every day, the work that we do transforms the lives of people with mental illness through specialized mental healthcare, advocacy, research and education.

The Network Analyst position will focus on cyber security. This includes participating in the planning, developing, installing, configuration and optimization of all local and some wide area network connections, communication links, corporate servers and associate software. This position will also troubleshoot network performance issues, monitor and analyze network traffic and work with the Network Systems Analyst to provide options for capacity planning solutions.

Duties:

• Provides support for IT related issues and requests
• Manage end user accounts, permissions, and access rights in accordance with best-practices regarding privacy, security, and regulatory compliance.
• Provides urgent telephone and remote coverage
• Available for 24 hour on call rotation
• Monitor, document and analyze network performance across The Royal’s LANs, WANs, and wireless deployments.
• Participate in incident response activities, including containment, eradication, and recovery efforts.
• Assist in threat risk assessments to identify technology and business risks for current and future projects.
• Contribute to the development and enhancement of cyber security roadmap.
• Performs other duties as required and requested by Information Technology management.
• Works in a manner that is in compliance with staff and patient/client safety practices, policies and procedures of the Royal.
• Ensures a work environment that is conducive to the Royal’s Respectful Workplace policy.

Qualifications:

• College diploma or university degree in the field of computer science with at least 2 years of experience as a Network support resource with a focus on cyber security.
• A good understanding of LAN and WAN environments.
• Experience with Active Directory and Active Directory Federated Services
• Experience using vulnerability scanning tools and managing vulnerabilities
• A good understanding of Microsoft Exchange Server 2016/2019, Microsoft cloud services and PowerShell would be an asset
• Experience with Security systems including Firewall, Web Application Firewalls, Intrusion Prevention, Intrusion Detections, Web and email gateways and end point protection
• A good understanding of Microsoft Server, Group Policy, Microsoft Print Services, WSUS, Windows Deployment, NPS, DNS and DHCP
• A good understanding of backup and recovery
• Demonstrated ability and initiative to independently stay abreast of current and emerging information technology security trends, cybersecurity threats and vulnerabilities
• Demonstrated skill in problem solving and troubleshooting computer hardware, software and network connectivity.
• Excellent written and oral communication skills.
• Excellent interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
• Ability to work independently and as part of a team.
• Highly self-motivated and directed.
• Keen attention to detail.
• Demonstrated ability to exercise good judgment, discretion and maintain confidentiality.
• Proven track record of ability to work in confidence across all levels of a highly dynamic organization.
• Available to work overtime as required.
• Available to work on call and on rotation.
• Must have a car and be able to travel occasionally between sites across Eastern Ontario.
• English level A- is mandatory in oral expression, oral comprehension, reading and writing. Bilingual (French/English) is an asset.

Salary Range: 42.21 to 48.72 per hour

Additional Information

• All applicants must provide a recent resume that clearly indicates that they meet the required qualifications.
• The Royal sincerely thanks all applicants for their interest in a career with us; however, only those applicants selected for an interview will be contacted.
• All new hires will be required to obtain a clear and valid Criminal Record or Vulnerable Sector Records Check as a pre-condition of employment.
• The Royal is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout the recruitment process.