Network Analyst

Job Title: Network Analyst
Contract Duration: 1+ year (Extension possible)
Pay range: C$35 - 40/hr
Location: Barrie, ON
Work Type: 100% Onsite, Shift work – Day shift and Night shift. Rotation Schedule: 7 days a week/24 hours a day, i.e. 2 shifts (7 am - 7 pm ET) & (7 pm - 7 am ET). 150 hours per month, may have two 12 hour shifts one week and four 12 hour shifts next week – schedules are fixed.

Summary of day-to-day Responsibilities:

• Our client is purely a Network Ops Level 1/1.5 team and deals with less complex to semi-complex issues and also looks into complex issues and tries to resolve them. So this is a Tier 1 level support role.

Department Overview:

• Operations Support Group (Network Operations) is a 7/24 Service Availability (Dual Site Coverage) department responsible for providing frontline support of the network environment.
• The primary focus of the team is reacting to any/all anomalies that are presented through a variety of monitoring tools for the Bank’s mission-critical network.
• Our client is looking for a self-motivated and focused Network Analyst who enjoys a fast-paced environment requiring attention to detail.

Job Description/Accountabilities:

• An IT Operations Analyst IV within the Network Operations Support Group is responsible for providing senior-level support of the Client Group network infrastructure.
• This includes BRP capabilities, incident management and support of all components associated with these environments.
• Areas of support include the LAN, MAN, WAN, RLAN, Wireless, Firewall, Load balancer, and Optical solutions.

Job Accountabilities will include, but not limited to, following:

• The Network Analyst manages day-to-day deliverables during the shift, under the overall direction of the NOC Shift Leader. The primary accountability of this position is to ensure that all work deliverables during the shift are efficiently managed with strong delivery and prompt escalations to the Shift Lead/Manager positions as needed. Engage other teams or escalate to L2/L3 teams as necessary. Smooth takeover of work as well as well documented and smooth hand over is part of the accountability.
• Provide strong technical support while ensuring that NOC processes and procedures are followed properly by the team that they are a part of. This includes proper use of automation, following proper remediation procedures, high quality ticket and vendor issue updates, handover documentation, etc.
• Collaborate strongly with the Shift leader to manage the queue, work intake, as well as delivery.
• Engage in high priority incidents (P2's) or incident calls and provide support.
• Engage with wider operational teams like EES/OCG and other support areas on an ongoing basis.
• Ensure work being taken over is followed up promptly while providing proper handover to the next shift as well as to the Shift Leader.
• Support the incident, change and problem management processes.
• Manage incident queue and effectively prioritize and triage incidents based on critical devices and shared services.
• Help develop team members, provide effective feedback, and recognition when needed.
• Help assess training needs, process gaps, and improvement suggestions, automation opportunities and effectively communicate upwards to the Shift leader and Manager as required.
• Assess impact and potential impact/risk and report to the shift leader/Manager very promptly when significant issues occur.
• Escalations with internal teams and 3rd party vendors.
• Manage chronic, repeat, and aging incidents with proper internal/external escalations.
• Create MoPs and how-to docs for better support and training of new and junior team members. Also, peer review such documentation created by other team members and provide suggestions for improvement.
• Explore new automation opportunities for any repeated tasks to reduce human touch.
• Report on any challenges with internal processes, gaps, or any challenges with vendors and telcos.
• Other duties as required.

Other Qualifications /Skills /Experience:

• Strong team player, self-motivated, highly organized and able to multi-task in a fast paced, dynamic environment.
• Strong communication skills, both verbal and written, are essential in order to interact with support groups, clients and vendors.
• Experience and a sound understanding of network environments (TCP/IP, Cisco routers/switches, Firewall, Load Balancers, WiFi) including an excellent understanding of telecommunications concepts and Telco connectivity.
• Strong understanding of Switching and Routing - Cisco Catalyst/Nexus Switches, SDWAN (Cisco/Viptela/Aruba Silverpeak), DMVPN.
• Hands-on experience with Cisco ACI, Palo Alto Firewalls, F5 Load balancers, Aruba or Cisco WiFi, VMware NSX is a definite asset for this position.
• Proficient in executing diagnostic techniques with a sound foundation of monitoring tools which include SevOne, Infoblox, ExtraHop, ThousandEyes.
• Sound second level problem determination and problem source identification skills with regards to the various network technologies utilized globally.

Specific Educational Requirements /Accreditations

• Technology Degree/Diploma or equivalent work experience.
• CCNA certified with a minimum of 5 years work experience in Network Operations/Production environment, or
• CCNP certified with a minimum of 3 years work experience in Network Operations/Production environment.
• CCDP and ITIL certifications are a definite asset to this position.

Job Requirements:

• Degree/Certifications Required: CCNP OR CCNA certification
• Years of experience: 3 to 5 years

Must Have:

• CCNP (R&S) Cert (CCNP certified with minimum 3 years of troubleshooting experience OR CCNA certified with min 5 years of troubleshooting experience)
• Cisco Routing and switching experience
• Troubleshooting experience/Break fixes
• Network analyst experience

Nice to Have:

• Cisco Viptela SDWAN/Aruba SDWAN
• Cisco ACI
• Palo Alto firewalls
• F5 load balancers
• VMware NSX

About The Company:
Top 10 bank in Canada and North America offering comprehensive financial solutions. Providing retail, commercial, wealth management, and wholesale banking services, we help clients thrive in today's evolving market.

About GTT:
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation’s largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!

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