NetSuite Administrator

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact - and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

We encourage you to apply if your qualifications and experience are a good fit for any of our openings.

Your role:

Global Relay is growing its NetSuite ecosystem as part of its dynamic Information Systems team, and is seeking a skilled NetSuite Administrator to maintain and optimize its NetSuite ERP. If you thrive in a fast-paced environment and value engaging users of NetSuite to help them maximize business efficiency, this role is for you. You understand and strive for smooth operations and high data integrity that support effective transaction processing and reporting. You report into the Product Manager, ERP (NetSuite) and are at the front lines of helping develop, optimize, and mature Global Relay's NetSuite ERP.

System Administration:

• Configuring, maintaining, and troubleshooting the NetSuite platform
• Managing user accounts and security permissions in line with Global Relay security policies
• Keeping up-to-date with the latest NetSuite releases and functionalities and communicating the impact of and recommendations to adopt product release changes to the ERP Product Manager and Finance & Accounting business stakeholders
• Managing Sandbox activities such as user testing and data refreshes
• Collaborate with NetSuite ACS and Customer Support where system support tickets require vendor intervention
• Control third party activities in Sandbox environments in line with Global Relay Security policies

Customization and Automation:

• Customize NetSuite fields, records, forms, workflows and scripts where deemed necessary to deviate from standardization to meet business needs
• Create dashboards and reports to provide users with key performance indicators (KPIs) and reporting insights
• Automating manual tasks to improve business efficiency and data accuracy
• Implement and manage NetSuite integrations with other systems

User Support and Training:

• Providing technical support to end-users on navigating and using NetSuite effectively
• Collaborating with various departments to understand their needs and configure NetSuite to meet those needs
• Conducting training sessions to promote user adoption and best practices
• Develop and maintain user guides, documentation, and training materials
• Jira request triage and support case completion and maintaining accurate case record keeping to aid monthly NetSuite service reporting
• Keep project activities in Jira updated and accurate to aid project progress reporting

Process Improvement:

• Identify opportunities for system and process improvements to enhance business operations and work with the ERP Product Manager to incorporate possible efficiencies into product roadmaps
• Collaborate with business stakeholders to gather requirements and implement solutions for day-to-day and project deliverables

About you:

• 3 to 4 years experience as a NetSuite Administrator, implementing complex changes to the system and its surrounding ecosystem
• Solid understanding of accounting principles and business processes
• Excellent analytical and problem-solving skills
• Values integrity and understands the criticality of working with confidential and sensitive information
• High attention to detail and a commitment to data accuracy
• Customer-centric approach and an effective collaborator with team and business stakeholders
• Proficiency in working with a variety of software applications that extends or integrates with NetSuite
• Fluent in written and spoken English
• Contribute to the continuous improvement of internal best practices relating to daily standups, monthly product releases, release planning, user documentation, system administration documentation, Jira ticket processes etc.
• Nice-to-haves:
• NetSuite Administrator certified
• Experience with SuiteScript, or other development tools, and data integration tools
• Experience with Procure to Pay, Order to Cash, Record to Report and other processes
• Experience working in a NetSuite environment where Salesforce is a key business application integrating with the ERP
• Experience with NetSuite ARM and SuiteApps like Zone Advanced Billing
• Experience with Salesforce suite of products such as Sales Cloud, Service Cloud, CPQ, Experience Cloud, Marketing Cloud, etc.
• Experience with payment processing integrations
• Bachelor's Degree in Business Administration or Information Systems

Compensation:
Global Relay advertises the pay range for this role in accordance with the pay transparency laws of the province of British Columbia. In addition to the annual base salary (range listed below), compensation for this role also includes a corporate bonus, extended health benefits, and RRSP Matching, and (for applicable Sales roles) an enticing commission structure.

British Columbia - Base Salary Range: $75,000 - $110,000 CAD

Who we are:

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.