National Sales Coordinator, Affinity Channel

At Manulife Financial, we're on a mission to simplify decisions and enhance lives worldwide. With our global headquarters in Toronto, Canada, we operate as Manulife in Asia, Canada, and Europe, and as John Hancock in the United States. Our diverse team is dedicated to driving meaningful change and growth. Join us and be part of something bigger.

We're looking for a dynamic National Sales Coordinator to join our Affinity Sales Team. In this key role, you'll provide essential administrative and sales support, helping us meet our business development goals and sales targets. You'll collaborate closely with our team and the advisors we support, and your work will make a real impact.

Position Responsibilities:

1. Administrative Duties:
   • Maintain the Salesforce CRM for accuracy, process invoices, manage expenses, and handle the general inbox and phone queue. Support new hires with onboarding and coordinate promotional items and travel logistics.
2. Sales and Marketing Support:
   • Manage the CE credit process, track promotional campaigns, collaborate with Marketing to send targeted emails, host virtual seminars, and enhance the Affinity Elite Advisor experience.
3. Reporting and Analytics:
   • Conduct inside sales reporting, manage recognition and activity reports, distribute sales reports, and collaborate with Business Analytics for data manipulation and reporting needs.
4. Advisor Meetings and Events:
   • Plan and execute logistics for meetings/events, manage presentations and follow-ups, distribute marketing materials, and organize promotional activities.
5. Team and Partner Coordination:
   • Represent Affinity in meetings, plan team agendas, track action items, hold partners accountable, manage the Wholesaler Effectiveness Survey, and oversee phone queue management for inside sales.

Required Qualifications:

• Post-secondary education or equivalent experience
• Expect occasional travel for training, meetings, and events.
• Proficiency with digital tools like Word, PowerPoint, Excel, and Salesforce.
• Strong communication skills, both verbal and written, with a knack for building relationships at all levels.

Preferred Qualifications:

• Excellent organizational and time management skills.
• Detail-oriented with a talent for preparing and analyzing reports.
• Discretion and tact in handling sensitive information.
• Experience in financial services is a plus.
• Ability to work independently and as part of a team.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Primary Location: Waterloo, Ontario

Working Arrangement: Hybrid

Salary range is expected to be between: $38,250.00 CAD - $63,750.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.