National Key Account Manager - Horeca

Job title: B2B National Key Account Manager (remote)

Location: Montreal, QC

A little bit about us

Nestlé Nespresso SA is the pioneer and reference for highest-quality portioned coffee. The company works with more than 120,000 farmers in 15 countries through its AAA Sustainable Quality Program to embed sustainability practices on farms and the surrounding landscapes. Launched in 2003 in collaboration with the NGO Rainforest Alliance, the program helps to improve the yield and quality of harvests, ensuring a sustainable supply of high-quality coffee and improving livelihoods of farmers and their communities.

In 2022, Nespresso has achieved B Corp certification - joining an international movement of 4,900 purpose-led businesses that meet B Corp’s high standards of social and environmental responsibility and transparency.

Headquartered in Vevey, Switzerland, Nespresso operates in 81 countries and has over 13,000 employees. In 2021, it operated a global retail network of 802 boutiques. For more information, visit the Nespresso corporate website: www.nestle-nespresso.com

What to expect

This role will be responsible for building the National Key Account channel strategy and driving balanced sales with new and existing customers. Ensuring ambitious National Key Account channel growth through HoReCa and Office Channels. Responsible for accounts across Canada seeking high visibility and Net Sales (NNS) contribution within large key accounts.

A day in the life of National Key Account Manager

• Develop and drive the national Horeca and Office Key Account strategy, finding opportunities in different size clusters (small, medium, large) and international, national, or provincial markets.
• Establish annual key account plans with high-level acquisition targets and a competitive advantage based on market insights, competition analysis, and shopper insights.
• Prospect and develop new national strategic accounts, assessing their potential and collaborating with the Account Manager team.
• Manage relationships with national key accounts, cultivating positive and efficient long-term partnerships, ensuring consistent strategy application, and coordinating with Marketing and Customer Relationship Management (CRM) functions.
• Excel in execution by building comprehensive customer plans, setting annual targets for capsule and machine sales, developing operational plans, and coordinating promotional activities with buying offices and marketing teams.

Role requirements

• Proficiency in English and French languages is necessary, as this position involves collaborating with customers across the Canadian market and/or worldwide.
• Bachelor's degree in commerce, Marketing, Business Administration or an equivalent combination of education and experience.
• 5 years of experience in a similar position.
• Experience reading and understanding a P&L model and the ability to be creative and bring innovative solutions.
• Excel in strategic negotiation with Senior level Managers using MSA National Agreements.
• Be able to showcase excellent communication and project management skills.
• Candidate must possess a full valid Driver’s License and a clean driving record.

We have a friendly, encouraging team with a coaching and mentoring environment. There are real opportunities for future development and progression – this really could be a move towards the exciting career you’ve always wanted.

• Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment.
• Company matched pension plan.
• Three weeks of Vacation and six personal days (Personal Paid Holidays).
• Flexible and hybrid work arrangements.
• Excellent training and development programs as well as opportunities to grow within the company.
• Access to Educational Assistance & Tuition Reimbursement.
• Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures.
• Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation.
• Adoption benefits to remove some of the financial barriers associated with adoption.
• Free Nespresso Coffee Machines and $100 monthly coffee credit.
• Up to 50% off – Nespresso Coffee Machine, Capsules and accessories.
• Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites).

What you need to know

We will be considering applicants as they apply, so please don’t delay in submitting your application.

Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.