Named Account Manager | Canada

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits.

Avaya contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create.

The richness of Avaya’s global team diversity is our greatest strength, and we are committed to being a workplace where authenticity and individuality are celebrated and different perspectives are embraced. Learn more at www.avaya.com.

The Opportunity

Avaya optimizes both Customer Experience (CX) and Employee Experiences (EX) with solutions that build on current capabilities, bringing the future forward while preserving what customers rely on today. Avaya unifies customer and employee experiences with our AI-driven platform, ensuring consistent interactions across every touchpoint and optimized workflows that drive business growth. Avaya’s cloud solutions come with a huge growth potential.

We are looking for a Named Account Manager to cover Enterprise Named Accounts. To be successful in this role, you will need a good understanding of the industry, the ability to communicate at the C-level as well as within the customer lines of business and down the chain to manage the details of the account.

Responsibilities

• Connect with the existing base at an executive level and draw a roadmap to cloud.
• Build a funnel for modernizing the base.
• Lead a full sales cycle from lead identification to close.
• Leverage and coordinate cross-functional internal teams (Client Engineers, Specialists, Marketing, Customer Success) for pre and post-sale engagements.
• Provide timely and accurate forecasts and clear closing strategies by actively managing your pipeline of opportunities and weekly sales forecasts.

Requirements

• Proven experience in selling enterprise solutions in the UC and CC space.
• Previous experience in multinationals is a plus.
• Proven track record of meeting and exceeding quota.
• Experience in building and managing funnel, and accurate forecasting. Work independently while collaborating with a cross-functional team in a matrix organization.
• Ability to conduct a 'solution selling' conversation and build a relationship at all levels of the client organization, inclusive of C-levels.

Skills & Competencies

• Understanding of the UC and CC enterprise space.
• Understanding of Cloud-based solutions.
• Excellent communications and presentation skills, and ability to simplify complex concepts.
• Complex selling, energetic demeanor, tenacity to win.
• Demonstrate a strong desire to win and have the ability to drive the sales cycle with both IT decision makers, as well as the LoB.
• Be resourceful and exhibit a strategic desire to maximize leads, build funnel and manage pipeline and forecasting responsibilities.
• A team player who is trustworthy, responsible, accountable, and navigates well when empowered.
• Entrepreneurial - ability to learn and adapt quickly.
• Vibrant and energetic attitude; willingness to perform and work independently as well as within a team.
• Salesforce.com proficiency.

Additional Information

• Experience selling into Healthcare, Financial and/or Governments would be beneficial.
• Bilingualism (French) would be an asset.
• Position can be based from a home office in Toronto or Ottawa.

Experience: 5 - 8 Years of Experience
Education: Bachelor degree or equivalent experience; Master Degree is preferred.

Footer: Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya's right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).