Museum Assistant

Department: Community Services Department - Recreation Division

File Number: SV24-177

Location: Glanmore National Historic Site

Hours: 30 hours per week, varied schedule including weekends and some evenings

Employee Group: Non-Union

Salary: $17.50 - $18.47 per hour

Closing Date: January 10, 2025, at 4:30 PM

PURPOSE AND SCOPE:

The key objective is to fully involve the Museum Assistant at Glanmore National Historic Site. This position will contribute to Glanmore's public programs, special events, outreach, and guided tours. In addition, the Museum Assistant will be integral to the operations of the site on their scheduled workdays and will take an active role in the opening and closing procedures of the museum, handling telephone inquiries, front desk/visitor reception, gift shop sales, and light housekeeping.

KEY RESPONSIBILITIES:

• The position will provide mentoring and direct training for a student interested in gaining experience in a museum or tourism setting.
• Attend an orientation, and undertake training, facilitated by the Manager of Museum Services.
• Review written and online resources and internal policies made available to them and related to their role and assigned tasks.
• Staff the museum's reception desk, as needed.
• Welcome, register, monitor and support guests while they are onsite.
• Help present experiences for museum visitors that are participatory/ immersive.
• Demonstrate best practices in excellent customer service.
• Take payments, bookings, and assist museum guests.
• Track attendance figures and make notes on engagement levels and evaluate effectiveness of museum offerings overall.
• Work with team members to achieve museum goals.

Note: Above duties are representative of a typical position and are not to be construed as all-inclusive.

REQUIRED QUALIFICATIONS:

• Minimum enrollment in a post-secondary education program related to Museum, Archivism, or other related programs returning in the fall of 2025/2026.
• Prior experience in customer service/working with the public.

RECRUITMENT PROCESS:

Stage 1 – Interviews: Interviews will be scheduled with successful candidates between February 15, 2025 and March 1, 2025.

Stage 2 – Offer letter and Onboarding Paperwork: Offers will go out before the end of March 2025 an onboarding paperwork date will be included in your offer letter for documents to be returned.

Stage 3 – Start Date: This anticipated commencement of this position is May 13, 2025 until August 31, 2025.

HOW TO APPLY:

www.belleville.ca/careers

We thank all applicants who apply but advise that only those selected for an interview will be contacted.

Please be advised that the City of Belleville uses email to communicate with their applicants for open job postings. It is the applicant’s responsibility to include an updated email address that is checked frequently and accepts emails from unknown users. As we send time-sensitive correspondence regarding recruitments via email, it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the job posting.

Applicants will be required to provide at their own expense a satisfactory criminal reference check dated within the past six (6) months and if deemed a requirement of the position, a driver’s abstract to the Human Resources Department on or before the date of the interview but no later than the commencement of employment if selected.

The City of Belleville is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Division to ensure your accessibility needs are accommodated throughout this process.

Personal information and any supporting material will be administered in accordance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).