Mortgage Funder - RFA Bank of Canada

Monday, September 23, 2024

RFA Bank – Mortgage Funder

Date: September 23, 2024

Location: Toronto, ON

Company: RFA Bank of Canada

Job Type: Permanent

About RFA

Founded in 1996, RFA (Realty Financial Advisors) is a leading Canadian-owned real estate firm. Through RFA Bank of Canada and RFA Mortgage Corporation, RFA offers mortgage brokers a complete range of Prime and Alternative mortgage solutions.

RFA Bank of Canada, a division of RFA (Realty Financial Advisors), is a federally regulated Schedule I Bank. Our goal is to be a long-term leader in the residential lending market by offering more than just competitive rates and compensation. At RFA Bank of Canada, we focus on delivering a unique value proposition in the Alternative mortgage space, committed to innovation and exceptional service to meet a diverse range of borrower needs.

The Opportunity

We’re looking to fill a Mortgage Funder position at RFA Bank of Canada!

Reporting to the Manager of Mortgage Funding, the Funder is accountable for the day-to-day fulfillment of RFA Bank of Canada’s back office operational activities including the prioritizing and processing of mortgage files for timely and accurate instruction and closing.

Core Responsibilities

As a Mortgage Funder, you will:

Operations:

1. Set up new mortgage files on external partner website applications
2. Upload documents to storage system
3. Prepare and send applicable instructional package to FCT along with relevant documents
4. Follow up with solicitor prior to closing
5. Ensure that all conditions have been met, all documentation has been received and that file is complete on the day of closing
6. Review solicitor mortgage documentation to ensure it corresponds to the terms of the commitment and is in compliance with established regulatory and company guidelines and policies
7. Preparation of funds and validation of request for funds to ensure balanced accounting.
8. Maintenance and review of daily reporting for loans funding.
9. Respond to all inquiries within the established turnaround times
10. Adhere to policy/procedures to ensure AML and Quality Assurance requirements are met
11. Correct data entry errors as they appear on exception reporting
12. Monitor and respond to inquiries and concerns received from Treasury, Underwriters, clients and their mortgage brokers and solicitors regarding file status or issues.
13. Other general administrative duties or special projects as assigned
14. Maximize the efficiency and effectiveness of the funding function by maintaining an environment of continuous improvement and recommend process and procedures to streamline activities.
15. Investigate internal and external customer complaints and track complaints until resolved or escalated to the Designated Officer.

Customer Experience:

1. Provide exceptional customer satisfaction to clients.
2. Ensure all inquiries are effectively and accurately investigated, responded to and resolved to the satisfaction of clients.
3. Ensure Mortgage advancements are accurate and sent in a timely manner
4. Work in liaison with our servicers

What You’ll Need to Succeed

1. A high level of proficiency with Microsoft Office products.
2. General knowledge of basic accounting principles would be helpful.
3. Previous experience with mortgage products, specifically in relation to customer service, administration processes, funding, and legal documentation an asset.

What Sets You Apart

1. Strong attention to detail.
2. Strong PC skills, including the ability to learn new systems quickly.
3. Positive and enthusiastic attitude.
4. Excellent interpersonal, communication and customer service and support skills.
5. Manage multiple priorities while maintaining a high level of quality on all deliverables.
6. Ability to manage pressure in an environment of high-volume processing with tight turnaround times.
7. Organizational and time management skills.

Our Values and What We Offer at RFA

At RFA, we live by our core values. These values guide our daily actions and shape our work culture:

1. Accountability: You take ownership of your work & its consequences. You always consider risk & make informed decisions.
2. Selflessness: You share info & teach others. You’re able to put your ego aside & understand that the best idea wins.
3. Inclusivity: You value differing viewpoints & experiences. You understand how this can drive growth & innovation.
4. Innovation: You seek opportunity & embrace change. You see tech as a way to enhance productivity & drive profitability.
5. Courage: You make tough decisions in our best interest. You see opportunity when faced with challenge or adversity.
6. Impact: You value results & your contributions. You rise to the occasion and never settle for sub-par.
7. Performance: You embody a competitive spirit, desire to win and strive for executional excellence.

Along with a strong work culture, RFA offers a comprehensive benefits package, including:

1. Vision Care
2. RRSP Match
3. Health & Wellness Spend
4. Vacation & Personal Days
5. Hybrid working environment

Ready to take the next step?

If this opportunity excites you and aligns with your skills and aspirations, we’d love to hear about how you can contribute to our team at RFA.

Accessibility

Accommodation is available upon request for applicants and employees with disabilities. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.