Middleware Specialist - Junior

Title: Middleware Specialist - Junior

Location: Toronto, On (Hybrid)

Duration: 10-12 Months with possible extension

Experience and Skill Set Requirements

General Coordination and Communication - 30%

1. Experience with coordinating initiatives with both technical and business stakeholders
2. Excellent verbal communication skills; ability to explain complex, highly technical information to non-technical colleagues using clear, simple language
3. Excellent analytical and problem-solving abilities
4. Experience with planning and implementation of changes
5. Experience creating and maintaining documentation for operational procedures

Service Management - 10%

1. Experience with ITIL best practices for IT Service Management including:
2. Change Management
3. Incident Management
4. Problem Management
5. Configuration Management
6. Experience with Remedy/eSMT or other service management tools in an IT support environment
7. 2+ years of hands-on experience managing incidents, problems and service requests through the lifecycle, including documenting, tracking and monitoring to ensure timely resolution in line with SLAs
8. Experience with reviewing data and producing analyses, reports, and data visualizations

Middleware Support - 55%

1. Experience with handling fluctuating workloads, conflicting priorities and concurrent activities in an IT support environment
2. 2+ years working experience with Oracle Solaris (Sun Solaris) and/or Red Hat Enterprise Linux (RHEL)
3. 2+ years working experience with IBM WebSphere/Liberty/NDM
4. 2+ years technical working experience in supporting application/web servers
5. 2+ years working experience with DevOps and CI/CD concepts and tools e.g. Jenkins/Ansible, etc.
6. Experience with Managed File Transfer systems or FTP/SFTP system is an asset
7. Experience with using tools to automate processes
8. Development experience or exposure to DataPower platform is an asset
9. Development experience with Informatica, IBM MQ, IBM ACE is an asset
10. General exposure to cloud based computing solutions and concepts
11. General exposure to network topologies (firewalls, load balancers, DNS)

Public Sector Experience - 5%

1. Experience working within the OPS, BPS or other government would be preferred

Must Have:

1. IBM WebSphere Application Server/NDM/Liberty
2. Deployment Automation
3. Middleware Monitoring tools e.g. ITCAM
4. Cloud technology including Kubernetes/Ansible/Jenkins and CI/CD concepts
5. Experience with ITIL Incident Management process
6. Experience with Remedy/eSMT or other service management tool