Mental Health Specialist (ER & Crisis)

Your role asMental Health Specialist (ER & Crisis)

Dialogue is looking for a Mental Health Specialist (ER & Crisis) to take part in our mission to help people improve their wellbeing. Working closely with Joanny Grenier, Manager, Mental Health Specialist, your role will be to support and provide a high-quality experience to Dialogue members. Want to join our exceptional multidisciplinary team in an evolving industry? Good news, we saved you a seat!

A Mental Health Specialist (ER & Crisis) can have a background/experience in social work, crisis intervention and/or short-term coaching. They are specialized in mental health and provide an empathetic approach to interventions. They provide comfort and create a safety net with patients feeling particularly unwell.

What you’ll be doing:

• Help de-escalate patients' sense of distress so they are able to continue with the intake process
• Contact patients who indicate/present an imminent risk to their life or that of others during triage
• Complete suicidal and homicidal risk assessments
• Ensure that patients are not in danger and help them create safety plans
• Complete patients' navigation to other resources complementary to our services
• Grow our bank of pamphlets aimed at mental health concerns
• Responsible for patient safety in your member-facing role

We'd love to hear from you if you have:

• A bachelor's degree in a mental health or human relations field
• 2+ years of intervention experience related to mental health services
• Availability to work 32 hours per week, during the days, evenings (up to 10:30pm) and weekends
• Comfortable managing suicidality and assessing risk factors
• A very good knowledge of crisis, emergency and mental health resources
• A desire to work in an environment that encourages autonomy, professionalism and versatility
• Attracted by an innovative environment, as well as an ease with computer tools

Please note that as we serve customers across Canada, bilingualism is essential for this position. You will be required to communicate in French and English.

At Dialogue, your well-being is our priority
Taking care of others also means taking care of our team. We’ve got you covered!

• A fully funded benefits plan, including a wellness reimbursement program
• Unlimited access to a variety of Dialogue’s programs for you and your immediate family
• 4 weeks of vacation, 9 wellness days and 1 paid volunteer day
• Access to a custom learning program, including an allocated budget for continuous external training
• An optional parental benefits program
• Qualifying permanent and part-time employees are eligible for a Group Retirement Savings Program (GRSP) with a matching employer contribution from their first day at Dialogue, in accordance with policy terms

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

Impact

Community

Growth

Feel like you can make a difference? Good news, we saved you a seat!

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact accessibility@dialogue.co .