Mental Health Specialist Dispatch

Mental Health Dispatch

Your role as Mental Health Specialist Dispatch

Dialogue is looking for a Mental Health Dispatch to take part in our mission to help people improve their wellbeing. Working closely with Annabel Tremblay, Interim Manager, Mental Health Specialists, your role will be to act as a clinical first point of contact for patients who request access to our mental health services to ensure that they are connected with the right professional based on their needs. Through an empathetic and compassionate approach, you will conduct brief video or phone consultations to quickly assess a patient's mental health history and communicate to patients what the next step in their healthcare journey will be. Want to join our exceptional multidisciplinary team in an evolving industry? Good news, we saved you a seat!

What you'll be doing:

• Screening the mental health needs and requests of our members on the platform
• Providing information about Dialogue's team of mental health professionals and communicating the triage decisions
• Setting expectations for our members' care journeys and creating a delightful intake experience
• Working with a multidisciplinary team to iterate and improve the triage experience through the development of new resources and processes
• Documenting triage notes, impressions and outcomes on the electronic medical record database
• Participating in team meetings
• You will be responsible for patient safety in your member-facing role

What positions are available within the Mental Health Specialist team:

• Primary Care: focusing on evaluation, risk assessment, crisis intervention, strengths/resources activation and resource orientation within a single-session framework
• Stress Management & Well Being: focusing on mental health intervention, risk assessment, crisis intervention, coaching, strengths/resources activation with a short-term motivational approach

We'd love to hear from you, if you have:

• Bachelor's degree in a related field of mental health or social services (e.g., Social Work, Psychology, etc.)
• You are passionate about mental health, quality of care and delighting clients
• Ability to listen and remain calm and empathetic while working with individuals experiencing stressful and difficult situations
• Full-time (32+ hours) or part-time (minimum 8 hours) availability (evenings and weekends)
• Desire to work in an environment that encourages autonomy, professionalism and versatility
• Experience working with a multidisciplinary team is an asset

Please note that as we serve customers across Canada, bilingualism is essential for this position. You may be required to communicate in French and English.

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team. We've got you covered!

• A fully funded benefits plan for our part-time (21+ hrs) and full-time employees
• Unlimited access to a variety of Dialogue's programs for you and your immediate family
• 4 weeks of vacation, 9 wellness days, and 1 paid volunteer day for our full-time employees
• A flexible schedule and a hybrid work approach
• A team of bright, hard-working, and caring people to foster your growth!
• Qualifying permanent and part-time employees are eligible for a Group Retirement Savings Program (GRSP) with a matching employer contribution from their first day at Dialogue, in accordance with policy terms

About Dialogue

Dialogue is the #1 virtual care provider in Canada. We've helped more than 48,000 organizations up their wellness game through our Integrated Health Platform, which offers a wide range of services, including primary care, mental health, employee assistance program (EAP), and wellness. Discover the true definition of humanized healthcare with our team to guide you at every step of the way.

Come as you are. As a proud equal opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact accessibility@dialogue.co.