Mental Health & Addictions (WSP Counsellor)

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join Our Team

TELUS Health's Workplace Support Program provides early intervention for employee mental health challenges, offering professional assessment and counselling to maintain healthy productivity. These clinical services are designed to address issues requiring long-term, specialized, or intensive care to prevent or manage workplace performance problems, absences, and disabilities.

This role offers a unique opportunity to make a significant impact on employee mental health within the workplace. If you are passionate about clinical excellence and dedicated to supporting individuals through their mental health journey, we want to hear from you.

Join TELUS Health and help create a positive, supportive environment that fosters client resilience and growth. Together, we can make a meaningful difference.

The Impact You'll Make and What We'll Accomplish Together

As a registered psychotherapist or social worker, you'll be part of Canada's leading healthcare organization, supporting employee well-being through evidence-based interventions and digital solutions. Make a meaningful impact by helping clients build resilience, navigate challenges, and achieve successful return-to-work outcomes, all while growing alongside passionate professionals who share your commitment to transforming mental health care.

Here’s How

• Clinical Assessment & Treatment Planning: Conduct comprehensive assessments for a wide range of psychosocial disorders, including evaluations of risk and substance use. Develop personalized care plans in collaboration with clients to address their specific needs and goals.

• Therapeutic Counseling: Provide medium-term therapeutic counseling for individuals dealing with complex mental health and substance use disorders. Empower clients by helping them develop coping strategies, enhance emotional resilience, and acquire skills for successful workforce reintegration. Support them in managing workplace stressors and sustaining long-term employment.

• Community Liaison: Act as a case manager by referring clients to appropriate community resources and ensuring they receive the support needed for their recovery.

• Peer Collaboration: Actively participate in clinical and peer supervision sessions, as well as bi-monthly team meetings. Engage in case consultations and continuously enhance your professional knowledge by staying updated on industry trends and new therapeutic modalities.

• Client Advocacy: Maintain consistent communication with external stakeholders, advocate on clients' behalf, and effectively manage client interactions while representing TELUS Health.

• Quality Assurance: Promote a culture of continuous improvement by encouraging client feedback through satisfaction surveys and consistently achieving case closure targets.

• Administrative Duties: Handle all administrative tasks as dictated by each client's clinical model, including timely completion of intake assessments, progress notes, and closing reports. Ensure accurate documentation, manage scheduling, and maintain compliance with regulatory standards. Coordinate with external providers and participate in quality assurance processes as required.

Qualifications

Education and Certifications:

• Master’s Degree in Counselling, Psychology, Social Work, or a related field.

• Active membership with a professional college in Ontario (OCSWSSW or CRPO).

• Minimum five (5) years of post-masters clinical experience.

• Certification or extensive training in conducting Substance Abuse assessments, Solution-Focused Therapy (SFT), AOAR practices, and/or GAIN-Q3 is considered a valuable asset.

Experience and Skills:

• Expertise in mental health and concurrent disorders, including conducting substance abuse assessments and mental health evaluations.

• Experience in both inpatient and outpatient substance abuse treatment facilities considered an asset.

• Proven ability to manage high-risk crises, including clients who may pose threats to themselves or others.

• Ability to work effectively with diverse clients presenting various issues, with a thorough understanding of local community resources.

• Experience supporting mandated clients and promoting community adaptation and integration.

• Strong interpersonal skills to build and maintain relationships with clients and stakeholders.

• Effective time management skills to handle high caseloads and administrative tasks.

• Strong report writing and administrative skills.

• Tech-savvy with the capability to provide telephonic and virtual clinical support.

• Self-starter able to work with minimal supervision.

• Willingness and availability to travel within the GTA to provide in-person support as needed.

Why Choose TELUS Health

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, paid vacation, and a flexible benefits plan to meet the needs of you and your family.

• Generous company matched pension and share purchase programs.

• Opportunity to give back to communities in which we work, live and serve.

• Career growth and learning & development opportunities to develop your skills.

• And much more ...

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.