Member Service Representative

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Member Service Representative

Apply locations Surrey, BC
time type Full time
posted on Posted 3 Days Ago
job requisition id REQ-5450

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

We are currently hiring a Member Service Representative for our Surrey Service Location. This Temporary Full time assignment will end late August or early September.

As a Member Service Representative, you are part of the Member-facing team that delivers exceptional Member experiences every time. You are the first and last impression for every Member who enters and leaves our Service location. This position plays a pivotal role in delivering amazing Member experiences by identifying Member needs and seamlessly directing Service Location customer flow.

Who you are:

1. You’re passionate about delivering exceptional Member experiences.
2. You have excellent verbal and written communication skills.
3. You’re an analytical thinker with sound judgment and decision-making skills.
4. A fast-paced environment with shifting priorities is no problem for you.

What you’ll do:

1. Engage and welcome incoming Members and proactively coordinate appointments with the Advisors to ensure an ideal waiting experience.
2. Answer incoming phone calls, making outbound calls to confirm appointments and monitor the Service Location email account.
3. Enhance Member value by promoting BCAA Membership, products and services.
4. Process payments and documents.

What you bring:

1. Completion of Grade 12.
2. At least two years’ experience in customer service, preferably in insurance or hospitality.
3. Strong computer skills with basic knowledge of MS Office Suite Products (Word, Excel, Outlook).

Bonus qualifications!

1. CAIB certification or knowledge of ICBC systems.
2. Ability to speak other languages aside from English.

The hourly rate range for this position is $20.62 to $25.77 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 10%, with the opportunity to earn up to 17%.

Internal candidates please note that this is a grade 4 position and the internal posting will close on February 26, 2025.

By applying for this position, I am giving BCAA my consent to disclose personal and employee information collected, received, compiled or relied upon in the administration of this job selection to the Canadian Office and Professional Employees Union, Local 378, in the event that a job selection grievance is initiated. This consent is provided pursuant to the B.C. Personal Information and Protection Act and is intended only for the purpose of providing disclosure for the handling of a grievance arising from this position.

What we offer:

1. The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
2. Career and personal development to help you grow and reach your goals.
3. Incentives that recognize team and individual sales and performance.
4. Flexible benefits to support your health and lifestyle, and wellness dollars to keep your body, mind and soul thriving.
5. A competitive rewards package including salary performance bonus programs, pension plan, and more to help build your personal wealth.
6. Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
7. BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
8. Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

*for permanent employees

We’re always looking for amazing people like you. Apply today!

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com.

Put your career in motion with BCAA

About Us

Together, Let's Move BC Forward

BCAA serves 1 in 3 BC households with industry-leading protection and mobility solutions, including BCAA Home, Car and Travel Insurance, Evo Car Share, Roadside Assistance and full auto repair at BCAA's Auto Service Centres across the province. BCAA also has a long history of keeping our roads safe and giving back in ways that improve the lives of British Columbians and communities throughout our province.

At BCAA, we are a purpose led organization, where we maximize Member value while passionately supporting our team members, our communities, and our planet. Our Vision is to be the most trusted organization in British Columbia, absolutely famous for doing the right thing.

We bring peace-of-mind to our Members so they can enjoy life more. Our amazing service creates uniquely memorable experiences and ignite unparalleled loyalty.

We have been awarded top employer status for several years in a row as one of the best places to work for those who value integrity, teamwork and sustainability. Each of us grows personally and professionally by doing engaging work with inspiring colleagues.