Member Experience Specialist (with a focus on lifetime pensions)

Job Posting

Member Experience Specialist (with a focus on lifetime pensions)

Organization: Co-operative Superannuation Society

About us

Here's your chance to build your career and let your expertise shine with the CSS Pension Plan, one of the oldest and largest multi-employer, multi-jurisdictional defined contribution pension plans in Canada. Pioneered in 1939, the Co-operative Superannuation Society (CSS), located in Saskatoon, Saskatchewan, provides its membership with pension, investment and retirement services. With $5 billion in assets, CSS Pension Plan serves 300 employers and 57,000 current and past co-operative and credit union employees across Canada, including over 9,000 retirees.

About the role

We are in search of a technically inclined, motivated, and conscientious individual to join our team as a Member Experience Specialist. The successful candidate will primarily focus on the senior administration of defined benefit and defined contribution pension plans, supporting the full lifecycle of a pension plan member, particularly those who are or will soon be receiving retirement income pension and benefits from our programs.

The successful candidate will be a technically inclined high performer who thrives in a busy environment, strives to think outside the box, and can pivot between competing priorities and complex matters. You will bring to the team a strong sense of quality member service, a belief in empowering others, and an understanding of the value of the co-operative system. The successful candidate will develop a strong understanding of our pension benefit provisions, policies, and procedures.

Key Responsibilities

You will care for our members’ journeys by:

• Supporting retiring members by onboarding them into retirement income products (e.g., lifetime monthly pensions, variable benefit pensions, and defined benefit pensions) and supporting the membership through their retirement years in understanding their pension income.
• Supporting the overall membership in the administration of their pension and retirement inquiries and submissions.
• As the dedicated liaison between our defined benefit stakeholders, CSS and the membership, your role is crucial in ensuring that our members' needs are met and their concerns are addressed, making you an integral part of our organization.
• Showing responsibility for the team and culture.

Skills and Abilities

• Excellent pension administration skills, with knowledge and experience in lifetime, variable, and defined benefit pensions.
• Excellent customer service and communication skills, including communicating complex information in a straightforward manner.
• Superior organization, administrative, and problem-solving skills.
• Advanced computer skills with proficiency using Microsoft Office (e.g., Word, Excel, PowerPoint), information technology and systems, pension databases and workflow systems, and the ability to generate and analyze reports and information.
• Must be flexible and manage high work volumes and conflicting priorities to meet deadlines.
• Self-directed but recognizes the importance of relationship-building within the team and across the organization.

Qualifications

• A post-secondary degree in business administration, commerce, or finance, and
• Five years or more experience with financial transactions or pension or benefits administration, focusing on customer service and financial analysis.

If not already completed, the completion of the Pension Plan Administration Certificate (PPAC) program will be required within 18 months from the hire date. A combination of equivalent education, training, and experience may be considered. Possession of a Pension Plan Administration Certificate is considered an asset.

To Apply

Please forward your resume and cover letter (including your salary expectations) to:

CSS Pension Plan

Attn: Supervisor, Member Experience

Email: hr@csspension.com

Competition closes: January 31, 2025

(The position may be filled sooner)

We offer a fun, challenging and inclusive work environment, flexible work arrangements, a competitive salary, a pension (CSS Pension Plan), and a benefits package. This position may qualify as an on-site, hybrid, or remote opportunity.

We thank all applicants for their interest. However, only those applicants selected for an interview will be contacted.