Medical Travel Officer - Term

Department: Northwest Territories Health and Social Services Authority

The Northwest Territories Health and Social Services Authority (NTHSSA) offers challenging and exciting careers in health and social services delivery and administration in Canada’s North. The Territorial Authority has service locations in communities across the territory and a staff of more than 1,600 serving over 43,000 residents of the NWT and 5,900 residents of the Kitikmeot Region of Nunavut. Challenging work, welcoming communities, and expanded opportunities are some of the benefits offered to employees of the NTHSSA.

Job Information

This position is located in Fort Simpson and reports to the Territorial Manager, Patient Movement in Yellowknife. The Medical Travel Officer is responsible for the interpretation of medical travel benefit entitlements for all patients and escorts that arrive, stay and depart Fort Simpson. The incumbent must communicate and explain these benefits to their clients and other interested and inquiring parties such as health professionals and service providers while maintaining strict patient confidentiality.

Knowledge, Skills and Abilities

1. Ability to acquire and apply knowledge of the NWT Health and Social Services system, Canada Health Act, NWT geography and cultures.
2. Knowledge of the transportation industry, particularly in northern air travel.
3. Knowledge of medical terminology and air transportation terminology.
4. Ability to acquire and apply knowledge of non-violent crisis intervention techniques.
5. Patience, tact, written, verbal and interpersonal skills.
6. Telephone communication skills and proficiency with various computer programs and the ability to learn programs relevant to the GNWT medical travel department.
7. Initiative, time management, judgement and organizational skills to ensure responsive problem solving and decision making.

Qualifications

Typically, the above qualifications would be attained by: Secondary / High School diploma (grade 12) and a minimum of two (2) years of experience working directly with the public in Healthcare or travel industry.

Job Opening Information

Job Opening ID # 26104

Closing Date: JANUARY 10, 2025 - 23:59, Mountain Time

Salary Information

The salary range for this position is from $41.24 per hour to $49.25 per hour (approximately $80,418 - $96,038) plus an annual Northern Allowance of $12,982.

Additional Information

This job opening is for a one year term. Candidates must clearly identify their eligibility in order to receive priority consideration under the Affirmative Action Policy. Candidates must provide a satisfactory criminal record check. Failure to provide a satisfactory check may deem you disqualified from the competition. The successful candidate will be required to obtain proof of current up-to-date immunization status. The Government of the Northwest Territories is an inclusive workplace. If you have a disability and you require support during the hiring process, you are encouraged to identify your needs if you are contacted for an assignment or interview so that you may be accommodated during the hiring process. Eligibility lists may be created from this competition to fill future term and indeterminate positions. Equivalent combinations of education and experience will be considered.