Medical Records Specialist

About This Role

Are you highly organized, detail-oriented, and passionate about supporting a team that makes a real difference in people’s lives? As a Medical Records Specialist, you’ll play a key role in ensuring accurate and secure record management, helping our participants receive the best care possible.

In this role, you’ll be at the heart of our operations—processing medical records, collaborating with healthcare teams, and keeping everything running smoothly behind the scenes. If you thrive in a structured, team-oriented environment and love making a meaningful impact, we’d love to have you on board!

Come be part of a mission-driven team where your skills are valued, your contributions matter, and every day brings an opportunity to support the well-being of those we serve.

• Champion Medical Record Management – Secure and maintain signed medical record consent forms, ensuring they are properly stored in electronic or paper files.
• Be the Communication Hub – Process and organize incoming faxes, emails, and mail containing medical records from providers with efficiency and care.
• Support Urgent Needs – Handle priority medical record requests for the IDT and collaborate with the Compliance Department on legal requests.
• Ensure Secure and Compliant Access – Retrieve and securely release medical records to authorized providers in full compliance with HIPAA regulations.
• Maintain Accuracy and Compliance – Carefully review all records for accuracy, ensuring documentation meets DHCS and CMS standards.
• Keep Participant Records Up to Date – Initiate medical record requests and create participant charts in the Electronic Medical Record (EMR) system.
• Work Hand-in-Hand with the PACE Clinic Team – Keep the team informed on the availability of requested records to support participant care.
• Streamline Record Retrieval – Develop and refine processes to ensure timely collection, tracking, and uploading of medical records into the EMR.
• Coordinate with Third-Party Vendors – Request medical records from external vendors while ensuring compliance with regulatory guidelines.
• Provide Key Administrative Support – Assist with scheduling needs and other administrative tasks to keep operations running smoothly.
• Collaborate Across Teams – Work closely with Risk Adjustment and Enrollment teams to ensure accurate documentation and effective record management.
• Contribute Where Needed – Be a flexible and reliable team player, stepping in to support additional tasks as assigned.

• Education & Training – A High School Diploma or GED is required. Additional training or certification in medical records management is a plus!
• Healthcare Front Office Experience – 3+ years of prior experience in a front office role within a healthcare setting is preferred, especially if you’ve handled medical records.
• Strong Administrative Skills – Knowledge of standard office procedures, including filing, record keeping, and office equipment/software will help you stay organized and efficient.
• Relevant Certifications – A Certified Nursing Assistant (CNA) certification is preferred, and additional Medical Records Specialist training and/or certification is a plus!
• Experience with Older Adults – Experience working with frail elderly populations in settings such as PACE, home health, SNF, or hospitals is highly valued.
• Medical Knowledge & Compliance – Advanced understanding of medical terminology and administrative processes, along with familiarity with HIPAA, DHCS, and CMS regulations, ensures you’ll excel in this role.
• Tech-Savvy with EMR Systems – Experience working with Electronic Medical Records (EMR) systems will help you navigate participant records with confidence.
• Exceptional Communication & Teamwork – Strong communication and interpersonal skills will allow you to work effectively with healthcare teams, vendors, and participants.
• Highly Organized & Detail-Oriented – You have a knack for managing multiple requests, ensuring accuracy, and keeping records up to date.

• Sit for Extended Periods – Regularly remain seated at a workstation while reviewing and processing medical records.
• Stand, Walk, and Move – Occasionally move around the office or clinical setting to retrieve and organize records.
• Lift and Carry – Occasionally lift and carry up to 10 pounds, such as files, boxes of records, or office supplies.
• Manual Dexterity – Use hands and fingers to type, handle paperwork, and operate office equipment such as scanners, fax machines, and printers.
• Visual and Auditory Requirements – Ability to read printed and digital documents, work on a computer screen for extended periods, and communicate effectively with team members in person, over the phone, and via email.
• Bend, Reach, and Twist – Occasionally bend, stretch, and reach for files in cabinets or shelves.
• Multi-Task in a Fast-Paced Environment – Work efficiently while managing multiple tasks and responding to requests in a dynamic healthcare setting.

• Consistent & Supportive Schedule – Enjoy a Monday through Friday, 8:00 AM – 5:00 PM work schedule, giving you evenings and weekends to recharge.
• Be at the Heart of the Team – This role is 100% onsite, allowing you to collaborate closely with colleagues, support participants directly, and be part of a dynamic, mission-driven environment.

$25 - $29 an hour

What's in it for you?
myPlace Health offers a robust compensation package for this role that includes cash compensation and other total rewards. Base pay is based on several factors including but not limited to education, relevant work and industry experience, certifications, and location of the role. Onsite roles include appropriate geographic adjustments, while remote roles are typically priced off national pay data.

Competitive Incentive Plan : Performance-based incentive plan that is beyond the industry standard.

Growth and feedback opportunities: Enjoy two performance reviews each year (if applicable), designed to support your professional development and celebrate your contributions to our team's success!

Preparing you for retirement: 401k with Employer match.

Medical Plans to fit your needs: Your choice of 6 medical plans, with premium coverage of up to 80% for employees and 75% for all dependents.

Ancillary benefits to meet your other needs : Dental and vision plans to meet your needs of you and your dependents; health savings account, flexible spending accounts, short- and long-term disability coverages, as well as basic life insurance. myPlace is also proud to offer accident, hospital indemnity, and critical illness benefits for our team.

Generous time off: PTO starting at 20 days per year; plus 12 paid holidays per year, and 2 floating holidays per year.

Professional Development top of mind: Generous CME/CEU budget and time off, and professional development opportunities.

Making your home office comfortable: A one-time stipend towards setting up your home office, if applicable.

Family friendly environment : Family friendly policies, including paid new parent leave and new child care stipend.