Medical Receptionist

Overview

Toronto Memory Program, a Headlands Research site, is Canada’s largest and most experienced site for drug treatment trials in Alzheimer’s disease and related conditions. Founded in 1996, we have made significant contributions to over 100 drug treatment studies in Alzheimer’s disease. Our Medical Director, Dr. Sharon Cohen, a Canadian-trained behavioural neurologist, along with her team of highly trained research staff, have been committed to the development of better treatments for dementia for the past 18 years.You can read more about us at torontomemoryprogram.com.

The Role

Toronto Memory Program is looking for a Medical Receptionist to provide efficient clerical and administrative support in a highly professional and caring manner.

This Medical Receptionist role will be based in Toronto, ON (North York) and is a full-time position.

Responsibilities

• Greet clients (i.e. patients, caregivers, visitors) and provide support as required.
• Answer incoming calls and redirect appropriately. Check and distribute voicemails.
• Schedule appointments utilizing PS Suite TELUS EMR.
• Complete OHIP billing and assist with resolution of errors and omissions.
• Arrange OTN video call appointments as required.
• Conduct appointment reminder calls as per procedure.
• Ensure patient questionnaires have been received prior to new patient appointments.
• Prepare daily billing sheets for physicians.
• Act as a back-up for other medical receptionists and medical records clerk.
• Obtain patient demographics and verify health card information at each visit.
• Follow meaningful use guidelines for electronic medical records.
• Scan patient information into EMR.
• Monitor and review physician schedules.
• Other duties as assigned.

Qualifications

• High School Diploma.
• Minimum of 3 years in a similar role, preferably within the medical field.
• Experience with OHIP submissions.
• Excellent verbal communication, customer service, and teamwork skills.
• Excellent organizational skills, ability to multi-task with attention to detail.
• Strong Microsoft Office skills.
• Previous experience with PS Suite TELUS EMR scheduling is an asset.
• Medical terminology is an asset.

At Headlands Research, we are dedicated to enhancing clinical trial delivery within our communities. We’re an exceptional family of next-generation clinical trial sites, integrating cutting-edge technology and high-quality support services, and significantly expanding participant engagement. Founded in 2018, our company operates 21 clinical trial sites in the US and Canada with rapid plans for expansion.