Medical Office Manager

Medical Office Manager
Location: Kingston
Employment Type: Full-Time

About Us:
Join our dynamic healthcare team at Norwest Family Physicians, where we are committed to providing exceptional care to our patients. We are seeking an organized, proactive, and compassionate Medical Office Manager to oversee the day-to-day operations of our busy and multidisciplinary clinic.

Key Responsibilities:

1. Manage daily office operations, ensuring a smooth and efficient workflow.
2. Supervise and train administrative staff, including scheduling and performance management.
3. Maintain patient records, ensuring compliance with PHIPA and other healthcare regulations.
4. Oversee appointment scheduling, billing, and third party claims processing.
5. Ensure the office meets the highest standards of cleanliness and safety protocols.
6. Serve as the point of contact between medical staff, patients, and external partners.
7. Address and resolve patient concerns to maintain a high level of patient satisfaction.
8. Monitor office expenses and supplies.

Qualifications:

1. Proven experience as a Medical Office Manager or in a similar administrative role in healthcare.
2. Strong understanding of medical office procedures, billing systems, and insurance processes.
3. Excellent leadership, organizational, and multitasking skills.
4. Proficiency with electronic medical records systems (particularly Practice Solutions Suite) and office software.
5. Exceptional communication and interpersonal skills.
6. Knowledge of healthcare regulations and compliance standards.

Why Join Us?

1. Competitive salary and extended health, dental, life and disability benefits package.
2. A positive and collaborative work environment.
3. Work with a passionate team dedicated to patient care and excellence.

How to Apply:
Please submit your resume and cover letter to norwestfamilyphysicians@gmail.com with the subject line "Medical Office Manager Application."

We thank all interested candidates but due to anticipated volume, only candidates selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $24.00-$26.00 per hour

Expected hours: 40 per week

Benefits:

1. Dental care
2. Extended health care
3. On-site parking

Experience:

1. Medical office: 1 year (required)

Work Location: In person