Medical Office Assistant - Walden

As a Medical Office Assistant, you play a vital role in ensuring the smooth functioning of our busy family practice clinic. Your contributions are integral to the delivery of primary care services and maintaining an efficient and welcoming environment for our patients. Below, you will find an outline of your key duties and responsibilities:

Desired Knowledge, Skills, and Abilities:

• High school diploma required.
• Completion of a Medical Office Assistant course required.
• 2 years of Medical Office Assistant experience required.
• Proficiency in basic computer skills and data entry.
• Familiarity with Electronic Medical Record (EMR) system (Med Access)
• Strong verbal and written communication skills.
• Excellent interpersonal skills.
• Ability to work both independently and as a valuable team member.
• Willingness to adapt to new roles with initiative and self-directedness.
• Active participation in staff education and meetings.
• Ability to remain composed in high-stress situations
• Ability to handle 70 plus calls per day
• Effective problem-solving, decision-making, and critical thinking skills.
• Precise adherence to directions and the ability to determine when consultation is needed.
• Commitment to patient privacy and confidentiality in all matters.
• Physical ability to sit for prolonged periods and occasionally lift items (not exceeding 10 kg).
• Collaboration with other members of the multi-disciplinary team.
• Efficient time management and the ability to prioritize multiple tasks effectively.

Key Position Duties and Responsibilities:

• Coordinate patient care throughout the clinic, including the waiting room, exam room, and procedures.
• Demonstrate courtesy, politeness, and helpfulness to the public and patients at all times.
• Explain clinic policies to patients when required in a polite manner.
• Schedule appointments for patients according to doctor preferences.
• Make appointment reminder calls as directed.
• Reschedule patient appointments as necessary.
• Greet patients in person and over the phone, directing them to the appropriate location or service.
• Update electronic medical records (EMRs) by recording patient allergies and demographics (Personal Health Number, address, phone number) after each visit.
• Escort patients from the waiting room to exam rooms, ensuring patient and electronic chart readiness for the physician.
• Measure vital signs (e.g., blood pressure, heart rate, oxygen saturation, height, weight, waist circumference) for each patient and record in the electronic medical record.
• Share information gathered from patients with appropriate team members to enhance comprehensive patient care.
• Assist in booking specialist, diagnostic, and surgical procedures as needed.
• Collect fees according to protocol (e.g., no-show appointments, uninsured services).
• Complete third-party requests.
• Return phone calls to patients and convey advice and instructions from the physician.
• Prepare examination rooms, set up and maintain (restock) medical supplies and equipment in all examination and procedure rooms in the absence of the LPN.
• Maintain an accurate inventory list and order materials as needed.
• Scan, download, and link patient labs and documents into the Electronic Medical Record.
• Administer requests for patient information (e.g., transfer patient files to/from other clinics, printing files) in accordance with protocols while ensuring confidentiality.
• Adhere to clinic guidelines and contribute to the development of new ones.
• Assist with training new staff as requested.
• Maintain the cleanliness and organization of the reception desk and waiting area.
• Participate in staff development programs and promote team cohesiveness.

Schedule:

• Monday - 11am to 7pm
• Tuesday - 12pm to 8pm
• Wednesday - 8:30am to 5pm
• Thursday - 9am to 7pm

Please submit your resume with interest. Selected candidates will be contacted for an interview.

Job Type: Full-time

Pay: From $19.00 per hour

Expected hours: 38 per week

Benefits:

• Dental care
• Employee assistance program
• On-site parking
• Vision care

Experience:

• Medical Office Assistant: 2 years (preferred)

Work Location: In person

Expected start date: 2024-12-30