Medical Office Assistant/Receptionist, Urgent Primary Care Centre-Surrey

Salary

The salary range for this position is CAD $25.54 - $27.22 / hour.

Job Summary

Are you passionate about providing administrative support for primary health care services in your community? Are you looking to bring your extensive Medical office skills to a rewarding role? If you have answered “yes”, we want you to keep reading to explore your career with us!

We currently have an exciting opportunity for a Temporary Part-Time Medical Office Assistant/Receptionist to provide support to our Urgent Primary Care Network located in beautiful Surrey, B.C.

Urgent and Primary Care Centres are medical facilities that provide ongoing medical care and/or timely care for urgent, non-life-threatening injuries and illnesses that should be seen by a health care provider within 12 to 24 hours but do not require the level of service or expertise found in an emergency department. They are part of the primary and community care system with a focus on a unified approach to team-based care to wrap services around our patients.

Experience some of the benefits of working with us, including:

• Career advancement and growth opportunities.
• Comprehensive health benefits including extended health and dental 100% paid by us, that cover you and your whole family.
• Health and well-being resources, including an employee and family assistance program.
• Generous vacation time: eligible employees can earn up to four (4) weeks of vacation per year, with the possibility of accruing extra time based on their tenor with us.
• Access to exclusive staff discounts and perks with various partners including a Transit Incentive Program.
• A defined pension plan.

Join our team at Fraser Health - where cared for people, care for people.

Detailed Overview

Reporting to the Manager, Clinical Operations or designate, this position provides administrative day-to-day support to the Urgent Primary Care Centre (UPCC or Centre), and as the first point of contact with clients and their families, provides a key role in ensuring a safe and welcoming environment for all individuals through a positive, customer-service oriented and client-focussed approach. The Centre provides urgent care to clients and longitudinal primary care to unattached vulnerable clients in the assigned area. Performs duties such as front desk reception interacting directly with clients who have highly complex medical and social needs, registering new clients and booking appointments and referrals, establishing and maintaining charts and chart organization including requests, maintaining database(s) and maintenance of electronic client case load, typing material utilizing word processing software, setting up and maintaining the filing systems, processing incoming and outgoing mail, faxes, reports/records and internal and courier documents, arranging meetings/special functions, and operating office equipment. As a member of an interdisciplinary team, ensures clients and their family members are supported in navigating the health care system.

Responsibilities

• Provides reception services by performing duties such as operating a multi-line switchboard or phone, registering new patients, booking appointments, following up on physician/nurse practitioner orders regarding referrals and diagnostic tests, answering/directing incoming calls for staff, taking messages, answering routine inquiries and providing information of a general nature regarding the Centre, receiving visitors, and referring to appropriate areas.
• Provides administrative duties such as preparing correspondence, reports and documents from handwritten draft, general instruction or transcribing, inputting client information, and maintaining registers utilizing various software and systems.
• In the course of completing duties to the Centre, assists the clients to feel safe and at ease through a welcoming, client-centered approach, focusing on client comforts.
• Collects data from various sources, enters data into computerized systems and ensures data is kept up to date.
• Sets up and maintains the client and administrative filing system, according to policies and procedures designed to protect confidentiality.
• Processes incoming and outgoing mail, faxes, reports/records, and internal and courier documents.
• Processes financial information such as payroll, accounts receivable, billing, and/or accounts payable.
• Performs general staffing and timekeeping functions.
• Maintains levels of stationery, office supplies and resources according to pre-determined levels.
• Arranges meetings/special functions as directed.
• Operates office equipment such as photocopiers, shredders and fax machines and carries out minor maintenance.
• Liaises with staff of health care and social service organizations, as well as general practitioners' offices to provide program-related information.
• Cleans and organizes office supply areas, clinic rooms, medical equipment and instruments in accordance with established procedures, as assigned.
• Performs other related duties as assigned.

Qualifications

Education and Experience

Grade 12, plus completion of a Medical Office Assistant diploma plus one year of recent related office/clerical experience or an equivalent combination of education training and experience.

Skills And Abilities

• Ability to type 40 wpm.
• Ability to communicate effectively both verbally and in writing in English.
• Ability to work effectively with the multi-disciplinary team and be a self-starter.
• Effective interpersonal skills.
• Ability to deal effectively in conflict situations.
• Ability to exercise sound judgement.
• Ability to organize work and establish workload priorities in collaboration with others.
• Ability to take initiative.
• Ability to work independently and in collaboration with others.
• Ability to use applicable computer equipment and software at a basic level.
• Working knowledge of iPHIS.
• Working knowledge of general office practices and procedures and their application.
• Knowledge of relevant acts, regulations, programs, policies and procedures.
• Ability to work within a team and promote a team environment.
• Physical ability to perform the duties of the position.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations. We are committed to planetary health and value diversity in the workforce. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.