MED - Business Analyst L4

Position Type:
Permanent

If you're looking for a fulfilling career that can make a real difference in your life, and the lives of others, you've come to the right place.

As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it's reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

Position Title: Business Analyst, NSPP

Job Family: BA L3

Division: Government Programs

Competency Family: Professional, Technical

Department: NSPP - Medicare

Position Reports to: Team Leader

Location: NS, NB, ON, QC Remote

Position Summary:

We currently have an opening for an accountable, self-directed individual with strong technical and analytical skills to join our Nova Scotia Provincial Programs team. Nova Scotia Provincial Programs administers the Medical Service Insurance (MSI) on behalf of the Government of Nova Scotia, covering over 1 million Nova Scotians.

Under the direction of the Team Leader, the Business Analyst is responsible for analyzing, designing, testing, and enhancing technology solutions for drug claims processing platforms along with other NSPP business area technology solutions. This role involves gathering business requirements, working with IT teams to design technical solutions, and ensuring systems align with organizational goals and program policies and standards. This role acts as a central point of contact and communication between different business areas to ensure a streamlined, coordinated approach to the various technical activities that require effective collaboration among stakeholders.

Hours of work: 37.5 hours/week, individuals must be available to work between core business hours of 8 a.m. - 5 p.m. AST, Monday to Friday.

Key Responsibilities:

• Work with internal and external stakeholders to gather, document, and validate complex business requirements for Pharmacare technology and portals. Translate business needs into technical specifications.
• Work with IT and development teams to design solutions that meet business requirements, ensuring compliance and optimal user experience.
• Support integration with third-party platforms and analyze data for trends and process improvements.
• Assist in the execution of various business area projects, ensuring timely delivery, issue resolution, and post-implementation support.
• Define test cases, conduct testing, and support user acceptance testing (UAT).
• Liaise between technical teams and stakeholders, providing regular status updates and ensuring alignment.
• Maintain clear, accurate, and up-to-date documentation for all system configurations, project requirements, user stories, test cases, and process workflows.
• Proactively identify, diagnose, and resolve technical and functional issues related to pharmacare systems and portals.
• Identify opportunities for process automation, cost savings, and efficiency improvements.
• Acquire a thorough working knowledge of all provincial government funded insurance plans and the methods of processing claims or transactions.
• Perform other assigned duties as required.

Required Qualifications:

Education:

Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.

Work Experience:

3-5 years of experience as a Business Analyst, preferably in healthcare or drug program domains. Familiarity with claims processing and patient management systems.

Business knowledge of Medavie systems, functionally, terminology and hierarchy would be considered an asset.

Other Qualifications:

• Strong analytical skills with high technical aptitude.
• High level of accuracy and attention to detail.
• Excellent oral and written communications skills.

Computer Skills:

Experience with Agile methodologies and business analysis tools (e.g., JIRA).

Language Skills:

English - written and spoken.

Core Competencies:

Knowledge:

• High level of understanding of the interconnectivity between business needs and IT systems.

Analytical Thinking:

Uses rigorous logic and methods to solve difficult problems with effective solutions.

Communication Skills:

• Provides the information people need to know to do their jobs.
• Strives to provide the highest level of internal/external customer service.

Customer Orientation:

Is dedicated to meeting the expectations and requirements of internal and external customers.

Execution and Organizational Skills:

• Works well under pressure or when urgent needs arise.
• Ability to analyze, prioritise and support the day-to-day technical operational data requests submitted by our business stakeholders.

Teamwork:

Enjoys working in a highly collaborative, remote team environment.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

If you experience any technical issues throughout the application process, please email: Medavie.Recruitment@medavie.ca.