Markham - Customer Relations Representative

Markham - Customer Relations Representative

505 Miller Ave, Markham, ON L6G 1B2, Canada Req #1769

Wednesday, August 21, 2024

CUSTOMER SERVICE REPRESENTATIVE

Location: Markham, ON – Corporate

Position Type: Full-time - Permanent

Reporting: Director of Sales & Marketing

Start Date: Immediately

Salary Range: $50k to $53K per year

Responsibilities:

• Take part in new business initiatives and program rollouts as required.
• Providing superior customer service for all incoming calls.
• Telephone quotations on temporary business via inbound and outbound telemarketing.
• Process customer transactions generated from service changes, billing issues, temporary orders, extra pick-ups, A/R inquiries.
• Manage data entry of customer service changes into TRUX software for both Municipal and ICI customers.
• Work with sales, operations, and administration departments to complete customer requests and resolve any issues.
• Generating reports required by Director of Sales & Marketing.
• Other duties as assigned.

Requirements:

• Successful candidates should have a minimum of 6 months of administrative experience.
• Highly productive, team player with excellent written, oral, and communication skills.
• Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
• Strong attention to detail.
• Excellent customer service - client first attitude.
• Must adhere to Miller Waste System safety protocols and must be familiar with the Occupational Health & Safety Act.

We realize that you may not feel you have every qualification listed and that working to secure a career can be stressful. If you feel that you meet most of the company’s needs and that your passion for your work adds value to a growing company, we would still love to hear from you.

Miller Waste Systems is committed to equity, diversity, and inclusivity in the workplace. We welcome applications from women, racially visible individuals, people with disabilities, Indigenous peoples, and LGBTQ2S+ persons.

Miller Waste Systems strives to be ‘only the best.’ As a privately owned and operated Waste Company, we have 50 years of experience providing quality service to all our customers. We have been successful in achieving this goal by providing a family and employee-centric environment at all our locations. By providing an industry-leading work environment and compensation, benefits, and pension programs, Miller Waste continues to grow our business.