Market Service Manager - UniFirst Canada

Where will a UniFirst Career take you?

As an industry leader in the rental, lease and sale of uniforms and facility services products, UniFirst Corporation has grown to become one of the largest companies in the garment services industry. UniFirst is recognized on the Forbes “Platinum 400 - Best Big Companies” List. With over 14,000 employee Team Partners and more than 250 facilities throughout the United States, Canada, Mexico and Europe, you are never just a number when you work for UniFirst. What sets us apart from all other companies is that we still function as a family run business. When you work for UniFirst, you’re family!

UniFirst Corporation has a strong history of promoting from within. In fact, most of UniFirst's Senior Managers have come from within the Company. Opportunities are endless for those individuals who possess a strong work ethic, a commitment to quality, and above all else, a passion for delivering quality customer service, both internally and externally.

Our culture is what makes UniFirst an organization that stands out from the rest. Are you interested in loving your job? Find out just how far a career with UniFirst can take you.

UniFirst Corporation is looking for a self-motivated Service Manager to join our team. The Service Manager oversees all functions and operation aspects of the service department to ensure our ability to keep Customers for Life.

Commitment To Safety:

UniFirst Corporation is committed to maintaining a safe and productive work environment. It is the responsibility of every Team Partner to perform the function of their job in a safe manner and in accordance with UniFirst safety policies and procedures.

Essential Functions:

1. Management
   • Recruit personnel
   • Hire, train and develop DSM’s, DSS’s, and RSR’s
   • Create and implement fiscal budgets
   • Function as a Branch Manager if needed
   • Execute acquisitions
   • Review and approve cash-ins
   • Review daily activity with RSR’s and DSS’s
   • Manage and ensure all service systems are properly utilized
   • Territory management
   • 2-2-2 planners and activity
   • Posting weekly, monthly, quarterly and annual results
   • Business unit plans
   • Paper flow for RSR’s including folders and 2-2-2 program
   • Schedule route coverage to ensure all routes are completed every day
2. Customer Service
   • Manage the RFCA system
   • Resolve customer issues
   • Perform goodwill visitations
   • Maintain relationship with Top 200 accounts
   • Cover routes when necessary
   • Ensure the new account process is followed including verifications
   • Effectively communicate with customers and each Key Individual within each account.
3. Route Growth
   • Ensure team solicits new business, referrals and leads, sample sells products daily and solicits additional wearers
   • Effectively plan for and perform PoweRoute contest
   • Promote direct sales
   • Ensure team is able to overcome objections and collect additional charges
   • Ensure team is able to overcome objections and collect price increases
4. Retention
   • Maintain and increase rental volume on assigned routes
   • Maintain a +1 number on new adds over reductions on assigned routes
   • Update Agreements
   • Enforce Agreements
   • Promote CFL
5. Accounts Receivable
   • Perform weekly AR calls in-person with top accounts
   • Manage the 2-2-2 CSR log and reports to focus efforts of AR collections
   • Maintain Cuff under agreed standard
   • Perform an effective cash-in holding RSR’s accountable for daily collection efforts
   • Host weekly AR meetings to prioritize the week's collection activities
6. Cost
   • Maintain proper inventory levels on assigned routes
   • Perform effective cash-ins reviewing:
   • ABUS sales
   • Direct sales
   • Leads
   • Adds/Reductions
   • Cash-In credits
   • AR credits
   • RFCAs
   • Goodwill Cards
   • Updated Agreements
   • Accounts Receivable collections
   • AR tapes
   • All orders
   • New account verifications
   • Extra charges
   • Verify returns
   • Cuff
   • Garment cost
   • Truck reports
   • Daily maintenance
   • Customers for Life
   • Sign approved cash-in
   • Maintain the standard Gross and Net Merchandise cost
   • Train RSR’s, DSM’s, and DSS’s on additional charges (Lost, Damage, GMP, Buyout, Letter, Emblem, Special Size)
   • Perform company training on fleet management

UniFirst offers a Fleet of Benefits, 50+ to be exact!

• RRSP with Company Match
• Profit Sharing
• Health Insurance
• Employee Assistance Program
• Life Insurance
• Supplemental Life Insurance
• Long Term Disability
• Vacation
• Sick Time
• Paid Holidays
• Direct Payroll Deposit
• Tuition Reimbursement
• 30% Employee Discount
• Employee Referral Program

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and in accordance with measurable performance standards specific to each job area. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience
  • College or equivalent experience
  • Ability to relocate
  • Valid driver's license
  • Prior customer service management experience
• Computer Skills
  • Data Entry
  • Microsoft Office (Word, Excel, PowerPoint)
• Language Skills
  • Verbal Skills for communication with customers and team members
  • Written skills for RFCA system, and communication with the customer
• Math Skills
  • Create fiscal budgets
  • Ability to balance daily check postings, credits, deposits, and cash-ins
• Reasoning Ability
  • Ability to solve practical problems and deal with a variety of customer concerns and situations.
  • Ability to identify qualified candidates
• Driving Ability
  • 18 years of age
  • Valid non-commercial driver's license
  • Safe driving record

UniFirst is Proud to be an Equal Opportunity Employer