Manager Technical Services - Facilities Management & Operations

ABOUT THIS CAREER OPPORTUNITY

Black & McDonald’s Facilities Management team is growing! If you are committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.

The Manager Technical Services is located in Toronto, Ontario, and is responsible for managing and maintaining either single or multiple client facilities, including managing building staff and vendors, coordinating space renovations, and client relationships. Additionally, the Facility Manager will ensure profitability through effective planning, management, and development of effective controls and procedures.

Responsibilities:

• Ensuring processes and procedures are in place to ensure consistency and continuity of services.
• Acting as the Owner’s Representative for the stipulated work and any other tasks as requested.
• Develop and maintain an expandable comprehensive maintenance program, which will include training maintenance personnel and establishing an innovative Preventive Maintenance Program.
• Holding primary responsibility for clear, comprehensive and timely reporting as agreed.
• Leading/attending meetings on a regular and frequent basis to provide monthly and quarterly reporting, highlighting performance, achievements and recommendations.
• Ensuring accountability, as well as a Continuous Improvement emphasis for the benefit of the customers.
• Execute tasks and lead staff in accordance with Corporate Policy.
• Build, promote and maintain good customer and vendor relationships.
• Prepare contracts and negotiate revisions, changes, and additions to contractual agreements with suppliers, and subcontractors.
• Prepare progress reports and issue progress schedules to clients.
• Hire and supervise the activities of subcontractors and subordinate staff.
• Participate and provide updates to customers designates during weekly / bi-weekly / monthly meetings or as needed.
• Provide assistance for internal or client-based audits or inspections as needed.
• Ensure that required environmental, health and safety, security and quality assurance programs are implemented as per internal / client specific policies and local codes and regulations.
• Provide oversight and technical guidance to direct reports, as needed.
• Perform site inspections in an effort to increase conformance to safe and best work practices, including post-incident reporting, supporting EHS / Security reports, and reviewing / approving any new request for client reports.
• Ensure staff compliance with applicable training requirements (internal / client specific) and ensure job specific procedural guidelines are followed.
• Provide SMART benchmarks for staff KPI’s and provide feedback semi-annually in the form of documented performance assessments.
• Develop and implement shift schedules while managing labour resources to ensure that the appropriate staffing levels are maintained.
• Responsible for the development and management of operational and capital projects.
• Inventory and order equipment, materials, and supplies for the maintenance department.
• Review and approve all expenditures for materials, equipment, tools, supplies, and subcontractors.
• Must be able to respond to facility emergencies after hours.
• Manage the total overall operation of the facilities in the areas of safety, productivity, and efficiency to the standards of the contract and to the satisfaction of our customers.
• Develop and maintain an expandable comprehensive maintenance program, which will include training maintenance personnel and establishing an innovative Preventive Maintenance Program.
• Effectively manage employee performance utilizing appropriate processes including establishing objectives, coaching, mentoring, and corrective disciplinary action.
• Responsible for solving problems and/or conflicts in a professional manner while maintaining open and timely communication with the customer.
• Interface with internal and external customers ensuring effective communications regarding status and priority of work.
• Manage and coordinate all utility building activities (such as boilers, emergency generators, chillers, electrical units, etc.).
• Prepare proposals for additions, deletions, and changes to the contract scope as requested by the customer.
• Tracks, analyses, and trends project costs; provides accurate invoicing and budgets based on the contract type, terms, and conditions.
• Responsible for the development and management of operational and capital projects.
• Plan and prepare project schedules, milestones, and budgets while monitoring progress against established schedules.
• Establish and maintain strong, collaborative relationships with vendors and other third parties to understand challenges and opportunities, ensure timely exchange of information, and ensure budgetary and service level requirements are met or exceeded.
• Prepare and negotiate contracts, renewals, changes, and additions to contractual agreements with clients, architects, consultants, suppliers, and subcontractors.
• Adherence to and implementation of health, safety, quality control, and environmental policies and programs.
• Inventory and order equipment, materials, and supplies for the maintenance department.
• Review and approve all expenditures for materials, equipment, tools, supplies, and subcontractors.
• Must be able to respond to facility emergencies after hours.
• Other duties as assigned.

COMPETENCY REQUIREMENTS

• Communicates Effectively
• Holds Self and Others Accountable
• Problem Solving and Innovation
• Maximizes Business Performance and Team Effectiveness

EDUCATION REQUIREMENTS

• Post-secondary education in a related field

WORK EXPERIENCE REQUIREMENTS

• 3-5 years’ experience in building maintenance or related trade preferred
• Must have strong knowledge of building electrical, mechanical, HVAC, and building structural systems
• Experience in maintaining and managing all building services utilizing contractors and in-house staff
• Experience with commercial/institutional buildings, project management, and hydro/water/HVAC is an asset
• Experience implementing process and procedural improvements
• Knowledge of local and national electrical codes, National Building Code, and National Fire Code is required
• Multiple years of experience in an airport/airline setting is an asset

SKILLS, ABILITIES, AND OTHER REQUIREMENTS

• Demonstrated experience in problem solving abilities
• Proven track record supervising multiple teams
• Excellent time management skills, ability to shift priorities on an ad hoc basis, and flexibility with working hours
• Excellent written and verbal communication skills
• Ability to be assertive while maintaining diplomacy and political awareness
• Ability to anticipate customer’s needs and to proactively implement solutions
• Ability to motivate, lead, and facilitate a cross-functional work team to achieve objectives
• Must maintain a valid driver’s license
• All candidates must be able to pass a police reference check for vulnerable persons
• Security clearance requirements

Due to many mandatory vaccination requirements at client projects / facilities, in order to provide substantial employment by ensuring compliance with our client’s mandates, the successful candidate will be required to validate full vaccination prior to hire.

Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.