Manager, Systems and Support

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Anticipated Start Date: As Soon As Possible

FTE: 1.0

Klinic Community Health is a pro-choice community health center that provides a full range of health-related services from medical care to counselling and crisis services to wellness and education services. We have an exciting leadership opportunity for you to join our dynamic team as the Manager, Systems & Support. In this position you will play an integral role in helping us realize our vision of engaged and healthy communities.

Rooted in social justice values, we believe that everyone deserves quality care, support and respect. We recognize that there are diverse needs and experiences for people who are most impacted by discrimination and oppression, and are committed to providing safe, quality, holistic, person-centred care. Relationships with our colleagues, clients and communities is at the heart of what we do. We value diversity and promote equity, inclusion and accessibility, and strive to ensure our organization and work reflects and honours the communities we serve. On our path towards Truth and Reconciliation, we work towards decolonizing systems and practices with cultural humility.

POSITION SUMMARY

Reporting to the Director of Finance and Operations, the Manager, Systems & Support, is responsible for overseeing the maintenance and operations of technology and scheduling systems, records management, digital service delivery systems and support statistical data collection and reporting. This position will oversee the implementation of processes, systems and policies that assist in our effective and efficient day-to-day service delivery and ensure our staff have the appropriate access and supports. The manager will supervise a team of support staff and will oversee the responsibility for training and development of Klinic staff on systems such as EMR, iCarol, phone systems (e.g. BRIA, GENESYS) and scheduling software such as Humanity.

In addition, the manager will oversee the day-to-day building maintenance and operations, including the oversight of staff and contractors.

As a member of the leadership team, the Manager, Systems & Support is responsible for working collaboratively with peers and promoting positive working relationships with other Klinic programs.

Key Responsibilities include:

1. Leading and providing guidance to a team of support staff, ensuring effective administration and delivery of program and service priorities.
2. Overseeing and managing Klinic’s record keeping systems, including responsibility for the electronic medical records (EMR), ACCURO, and iCarol.
3. Overseeing and managing building maintenance staff and contractors.
4. Responsible for development, implementation, management, evaluation, and identifying improvement opportunities for operations/program standards and procedures, including quality management and accreditation.
5. Working with Klinic’s quality and evaluation staff to create reports and assist in the development of evaluation tools to provide statistics in support of decision-making, program planning, and funding.
6. Coordinating projects and programs between all departments, internal and external stakeholders.

Education and Experience:

1. Certificate in Health Care Administration or post-secondary training in a related field. Preference for certification in project management.
2. 5 years’ experience in healthcare administration in a clinical setting.
3. Coursework or training in privacy and related legislation is an asset.
4. Working knowledge of ACCURO, GENESYS, iCarol and HUMANITY is a definite asset and preference.
5. Proven leadership and supervisory skills.
6. Demonstrated ability to work in an interdisciplinary setting to facilitate and maintain a collaborative team environment.
7. Strong communication skills, both verbal and written. Demonstrated experience and ability writing reports or procedures.

Please note that an equivalent combination of education and experience may be considered. Applicants are required to explain in their cover letter how their education and experience meet the required qualifications.

HOURS OF WORK: Monday to Friday, scheduling flexibility may be required including evening, night and weekend work, limited travel and periodic on-call rotation.

SALARY RANGE: $55,182.00 to $74,659.00 annually