Manager, Support Service

The University Health Network, where “above all else the needs of patients come first,” encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research, and education. With a long tradition of groundbreaking firsts and a purpose of “Transforming lives and communities through excellence in care, discovery, and learning,” the University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

Union: Non-Union
Site: Toronto Rehab
Department: FM-PRO Operations
Reports to: Director, Environmental Service
Hours: 37.5 hours per week
Status: Permanent Full-Time
Salary: will be commensurate to experience
Posted Date: November 5, 2024
Closing Date: November 12, 2024

Position Summary

The Manager, Support Services leads the Environmental Services, Patient Transportation, and Linen/Laundry team at the Toronto Rehab sites (TR-Bickle Centre, TR-University Centre, TR-Lyndhurst, and TR-Rumsey) and Hillcrest Centre. The Manager is a people-focused leader who ensures high-quality service in line with UHN’s strategic goals and our primary value that, above all else, the needs of the patient come first. This role is responsible for maintaining health, safety, and infection control standards, overseeing the cleaning of patient care and public spaces, providing exceptional customer service, and leading quality improvement and staff development initiatives. The Manager actively participates in staff and supervisor engagement, cross-functional projects, and organization-wide events to further UHN’s mission and goals.

Primary Duties

• Oversees Environmental Services, Transportation, Laundry & Linen across all TRI sites, ensuring 24/7 standards. Develops goals, aligns with UHN strategy, and ensures adequate resources and compliance with relevant legislation.
• Works with other leaders on projects, moves, and renovations; ensures smooth service integration with minimal disruption.
• Manages recruitment, supervision, training, and performance for 4 FT supervisors and over 100 unionized staff, fostering a productive environment and ensuring alignment with collective agreements. Promotes positive employee relations and addresses any workplace concerns as they arise.
• Maintains and implements quality initiatives, ensuring adherence to UHN and regulatory standards, and addresses safety, compliance, and incident follow-ups.
• Develops and monitors budgets, approves expenditures, manages payroll, and advocates for necessary staffing/equipment resources.
• Develops and monitors short- and long-term plans, aligns departmental operations with UHN’s goals, and adapts to changing priorities and trends.
• Participates in UHN committees, events, and leadership forums; fosters professional relationships across departments.
• Ensures compliance with health and safety regulations, addresses hazards, and promotes a safe work environment.

Qualifications

• Client service-oriented, with the ability to work effectively with diverse groups and appreciate that differing opinions, backgrounds, and characteristics enhance the richness of any challenge or situation.
• 5-7 years of relevant work experience leading large, diverse groups of unionized support teams required. Experience leading teams across multiple sites is an asset.
• Strong knowledge of EPIC Logistics for Environmental Services and Patient Transportation or similar support services electronic task management software system preferred.
• Demonstrated knowledge of PIDAC Best Practices and IPAC protocols to prevent infection transmission.
• Experience with Environmental Services quality audit protocols and expertise leading a team to achieve consistent standards of cleanliness through adherence to standard operating procedures.
• Strong change management, leadership, and motivational skills.
• Effective organizational and communication skills, with the ability to interact professionally with stakeholders.
• Excellent computer skills, including proficiency in Microsoft Office suite of software.
• Ability to lead in a professional and courteous manner and produce high-quality work while meeting deadlines.
• Ability to exercise initiative, good judgment, and multitask effectively.
• Ability to work under pressure and attend to details.
• Completion of a Bachelor’s Degree in Commerce, Business Administration, or recognized equivalent preferred.
• At minimum, completion of a 2-year community college certificate is required.
• Completion of the 2-year community college program Healthcare Environmental Services Management (HESM) program or successful completion of the CHHA Healthcare Leadership Program within the first year in role is required.

Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs, and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive compensation & benefits (medical, dental, etc.)
• HOOPP defined benefit pension plan
• Wellness services & offerings
• Close access to the TTC and UHN shuttle service
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate, or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.