Manager, Risk Transformation-Training & Change Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Risk Transformation - Training & Change Management

Overview

The Mastercard Risk Transformation Team is looking for a Manager, Risk Transformation - Training & Change Management to support and enable our risk-aware business culture strategy. The ideal candidate is highly motivated, intellectually curious, analytical, and possesses a customer-focused mindset.

Role

In this role, you will support the risk culture transformation strategy that encourages transparency, decision-making, ongoing management, and recovery of risks. You’ll collaboratively work across various functions and stakeholders to develop, implement and improve the risk culture:

1. Create engaging training materials, tailored to different employee levels and departments, including presentations, workshops, e-learning modules, and communication campaigns.
2. Deliver training sessions and facilitate workshops to educate employees on risk management terminology, principles, and operating model.
3. Develop clear communication strategies to disseminate risk information and updates to key areas of the organization.
4. Track the effectiveness of the risk awareness program through post-training assessments, feedback surveys, and incident insights.
5. Regularly review and update training materials and program content based on changing business needs and emerging risks.
6. Analyze data to identify areas for improvement and adjust the risk awareness program accordingly.

All About You

1. Self-starter with well-developed interpersonal and influence skills.
2. Strong understanding of risk management principles and methodologies.
3. Excellent communication and presentation skills to effectively convey complex risk information.
4. Ability to design and deliver engaging training programs.
5. Sound project management skills to plan and execute the risk awareness program effectively.
6. Analytical skills to interpret data and identify trends.
7. Stakeholder management expertise to collaborate with different departments and leadership levels.
8. Practical experience with survey design, build, and analysis, including using tools such as Qualtrics.

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach; and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.